Requirements
Requires a Bachelor's degree in Mechanical Engineering or a related engineering field, with 3-5 years of experience as a Service Advisor in the automotive industry and prior experience in an automotive service center. Must possess strong communication, technical knowledge, customer-focused approach, problem-solving, and sales skills, along with proficiency in service management software and basic computer applications.
Description
Company Description:Dokkan Auto Group provides high-quality automotive maintenance services and offers both genuine and aftermarket spare parts, with a strong focus on customer needs. The company is committed to consistently exceeding customer expectations through reliable, efficient, and transparent service. At Dokkan Auto Group, customer trust and satisfaction are at the heart of the service experience.Role Description:The Senior Service Advisor is a full-time, on-site role based in 6th of October, Giza, Egypt.The Senior Service Advisor will be responsible for managing the customer experience throughout the vehicle service process. The role includes welcoming customers, understanding their vehicle concerns, accurately documenting service requests, and coordinating with technicians to ensure efficient repair planning and execution.Key responsibilities include preparing service orders and cost estimates, explaining required repairs and maintenance to customers, monitoring repair progress, providing regular updates, and ensuring timely vehicle delivery.The role also involves handling customer inquiries and complaints, resolving service-related issues, promoting maintenance services and available spare parts, and maintaining strong relationships with customers.The Senior Service Advisor is also expected to ensure effective communication between customers and workshop teams, maintain service quality standards, and contribute to improving the overall customer experience.Qualifications:Education & Experience:· Bachelor's degree in Mechanical Engineering or a related engineering field.· 3–5 years of proven experience as a Service Advisor in the automotive industry.· Strong knowledge of automotive systems, vehicle maintenance, and repair processes.· Previous experience working in an automotive service center is required.Skills & Competencies:· Strong communication and interpersonal skills.· Strong automotive technical knowledge and ability to understand vehicle concerns and repair requirements.· Customer-focused approach with strong relationship-building skills.· Strong problem-solving and conflict-resolution abilities.· Proficiency in using service management software and basic computer applications.· Strong sales, negotiation, and upselling skills.· Ability to multitask, prioritize tasks, and work effectively in a fast-paced workshop environment.· Attention to detail and accuracy in preparing service orders, estimates, and customer records.· Ability to explain technical information clearly and professionally to customers.· Strong coordination and teamwork skills with workshop technicians and other departments.