✨ AI Summary
The Senior Travel Counselor will be responsible for handling all corporate travel services, including flight, hotel, car hire, and taxi reservations, as well as issuing tickets, exchanges, and refunds. The role requires staying updated on travel regulations and client travel policies, managing bookings with care to meet client profile requirements and policies, and addressing visa and health travel needs. Responsibilities include responding to emails and calls within SLA agreements and managing individual reservations to large group projects. Availability for weekend and holiday shifts is mandatory. The ideal candidate will have proven experience, a relevant degree, excellent English proficiency, and strong knowledge of travel software and hotel bookings.
Requirements
- Proven 3+ years of working experience as a Travel Consultant, Travel Agent or relevant position.- BS/BA degree in Hospitality, Travel, Tourism, Business or relevant field.- Proven working experience as a Travel Consultant- Proficiency in English is a must.- Well versed in various areas of travel (domestic/international, business/holidays, group/individual etc.)- Good PC skills, especially MS Excel.- Ability to present, persuade and communicate effectively.- Demonstrable ability to handle crises.- A keen eye on details.- Candidates with personal travel experience will be preferred.- Excellent knowledge of traveling software (Amadeus, computer reservations systems, GDS systems and e-travel)- Good knowledge of hotel bookings
Description
· Handling all travel services related to corporate travel, including but not limited to flights, hotel, car hire and taxi reservations.· Issuing tickets, including exchanges and refunds.· Stay up to date on airport regulations and other considerations, such as travel warnings.· Strong understanding of client travel policy and can consistently provide consultation to the customer.· Managing each booking with care and responsibility, ensuring that all clients profile requirements are met, the client’s travel policy is respected and any necessary visa and health travel requirements are correctly addressed.· Respond to e-mail and call within the framework of client’s SLA agreements.· Managing all travel projects ranging from individual reservation to large groups.· Availability to cover weekend – and holiday shifts is considered an mandatory requirements Key Skills and Experience.