Requirements
The ideal candidate will have a Bachelor's degree in Computer Science, Information Technology, or a related field, with 5+ years of experience as an IT analyst in the retail industry. Proficiency in ERP solutions like Microsoft Dynamics NAV/BC and D365, along with strong SQL and Oracle database management skills, is essential. The role requires excellent troubleshooting and problem-solving abilities, and the capacity to coordinate effectively with cross-functional teams for IT project implementations.
Description
Job description / Role
Job Type
Full Time
Job Location
Dubai, UAE
Nationality
Any Nationality
Salary
Not Specified
Gender
Not Specified
Arabic Fluency
Not Specified
Job Function
IT - Software & Web Development
Company Industry
Retail
About the company
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.
Overview of the role
The IT Analyst is responsible for ensuring the seamless operation of IT systems within the store, which directly impacts daily sales, customer experience, and coworker productivity. They work closely with various functions to support ERP application engagements, including new system implementations, upgrades, and extensions of existing applications, in coordination with the Regional IT Operations Manager. The role is critical in maintaining the performance and availability of all IT infrastructure and applications to support day-to-day operations.
What you will do
Manage and maintain business applications and databases to improve the efficiency of system operations and ensure data quality and accuracy.
Act as the primary point of contact for day-to-day IT operations support, handling requests and incidents for multiple stores and business units regionally, ensuring response time and resolution are in line with defined service level agreements.
Implement and integrate digital and IT solutions across various channels, such as stores and online, in coordination with the Business Solutions Manager and project teams, ensuring successful rollouts with minimal post-implementation issues.
Support project teams in configuring and implementing digital and IT solutions for market expansion projects, ensuring tasks are completed as per project timelines.
Develop and implement D365/NAV/BC solutions across various modules, assisting in designing and developing integrations with other systems and tracking completed development tasks.
Ensure optimal performance and availability of all critical IT infrastructure and applications to support daily operations and enhance customer experience and coworker productivity.
Required skills to be successful
Proficiency in ERP solutions such as Microsoft Dynamics NAV/BC and D365.
Strong database management skills in SQL and Oracle.
Excellent troubleshooting and problem-solving abilities.
Ability to coordinate with cross-functional teams for IT project implementations.
What qualifies you for the role
5+ years of experience working as an IT analyst in the retail industry.
Bachelor's degree in Computer Science, Information Technology, or a related field.
Technical and functional knowledge of ERP solutions such as Microsoft Dynamics NAV/BC, D365, and CRM365.
Practical experience managing databases (SQL, Oracle) and troubleshooting technical issues.
1-2 years of experience in D365, BC, or NAV.
We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.
Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our values of respect, integrity, collaboration, and excellence.
As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.
About the Company
Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.
The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.
The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.
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