✨ AI Summary
This IT Technical Support role involves providing day-to-day support for hardware and software issues, diagnosing and resolving incidents related to hardware, software, network, security, connectivity, and performance. Responsibilities include troubleshooting desktops, laptops, printers, mobile devices, WLAN, and network-related issues, as well as performing OS installations, imaging, software deployment, system upgrades, and hardware replacement. The role also requires ensuring secure backups of user files and business data, assisting in software and OS installations/updates, monitoring recurring issues, and supporting network upgrades and infrastructure changes. Management of user accounts, permissions, and access through Active Directory/Microsoft Entra ID, and providing on-site support to different company locations are also key duties. The ideal candidate will have 3-5 years of experience, a Bachelor's degree in IT or a related field, and strong skills in Windows troubleshooting, Microsoft 365, Active Directory, and basic networking.
Provide day-to-day IT support for hardware and software issues.Diagnose and resolve hardware, software, network, security, connectivity, and performance-related incidents.Troubleshoot desktops, laptops, printers, mobile devices, WLAN and network-related issues.Troubleshoot network issues involving IP addresses, DHCP, DNS, VLANs, and connectivity.Perform OS installation, imaging, software deployment, system upgrades, and hardware replacement.Ensure important user files and business data are secur
Requirements
Experience in L1/L2 technical support environments.
Office365 Administration
Bachelor's degree/diploma in IT, Computer Science, or a related field.
3–5 years of experience in IT support or a similar technical support role.
Strong knowledge of Windows 10/11 troubleshooting and administration.
Hands-on experience with Microsoft 365, Active Directory, and Microsoft Entra ID.
Good understanding of TCP/IP, DHCP, DNS, LAN, Wi-Fi, and basic networking.
Experience troubleshooting PCs, laptops, printers, and network devices.
Good hardware troubleshooting and component replacement skills.
Strong analytical and problem-solving skills.
Good communication and interpersonal skills.
Ability to work independently and handle multiple support requests.
Experience working in a multi-site / corporate environment.
Description
Provide day-to-day IT support for hardware and software issues.Diagnose and resolve hardware, software, network, security, connectivity, and performance-related incidents.Troubleshoot desktops, laptops, printers, mobile devices, WLAN and network-related issues.Troubleshoot network issues involving IP addresses, DHCP, DNS, VLANs, and connectivity.Perform OS installation, imaging, software deployment, system upgrades, and hardware replacement.Ensure important user files and business data are securely backed up before system upgrades, hardware replacement, or troubleshooting activities.Take system images/clones of industrial PCs, production systems, and other critical operational equipment before major changes, upgrades, or maintenance activities.Restore cloned system images when required following hardware failure, operating system corruption, or other system-related issues.Assist in installing and updating software, operating systems, and security tools.Monitor recurring issues, identify trends, and recommend service improvements.Participate in shift rotations and provide overtime support when required.Support network upgrades, migrations, patching, and infrastructure changes.Manage user accounts, permissions, and access through Active Directory / Microsoft Entra ID (Azure AD).Provide on-site support to different company locations when required.