IT Support Engineer

🏢 AL SERKAL GROUP L.L.C
📍 Dubai, United Arab EmiratesFull-timeOn-site
📅 Posted: 2w ago🔄 Updated: 2w ago
CV%
✨ AI Summary
The IT Support Engineer will provide first and second-line technical support for various IT services including desktops, laptops, printers, applications, email, and Microsoft 365. Responsibilities include logging and resolving tickets, installing and configuring hardware and software, supporting Mobile Device Management (MDM), and managing Active Directory user accounts. The role also involves troubleshooting network connectivity, maintaining IT asset records, coordinating IT onboarding and offboarding for employees, and maintaining support documentation. The ideal candidate will have a Diploma or Bachelor's degree in IT or Computer Science with 2-4 years of relevant experience, strong technical troubleshooting skills, and excellent communication and teamwork abilities. Provide first/second-line support for desktops, laptops, printers, applications, email, Microsoft 365 and other IT services. Log, track, prioritize and close tickets.Install, configure, troubleshoot and maintain computers, laptops, printers, mobile devices and approved software. Support Mobile Device Management (MDM), including device enrollment, configuration, application deployment, device compliance checks and basic troubleshooting.Create, modify, disable and manage Active Directory user acco
Required Skills
Finance, Legal & Governance
○Audit Support
Other
○IT Helpdesk○Windows support○hardware/software installation○prioritize incidents○manage workload○communicate with users○work effectively within a team○endpoint devices○IT Support Engineer
Engineering, Construction & Trades
○Troubleshooting
Information Technology
○Active Directory○NIST○Wi-Fi○Ticketing Systems○Technical Documentation○Debugging○Windows Server○Core Networking
Business, Sales & Management
○HR Management○Key Account Management
Soft Skills & Professional Competencies
○Problem Solving○Follow-Up
Productivity & Workplace Tools
○SharePoint
Operations, Logistics & Supply Chain
○Site Service
Nice to have:
Other
○IT Support Engineer
Requirements

  • Diploma or Bachelor's degree in Information Technology, Computer Science or a related discipline.

  • 2–4 years of experience in IT helpdesk, desktop support or IT support, preferably in a multi-user business environment.

  • CCNA, MCSE, Microsoft 365 / Azure fundamentals, ITIL Foundation or equivalent certification is an advantage.

  • Customer-focused, professional, patient, accountable, security-conscious, responsive, organized and willing to learn new technologies.

  • Ability to prioritize incidents, manage workload, communicate with users and vendors, follow up on escalations and work effectively within a team.

  • Strong troubleshooting and problem-solving skills; Active Directory and user account administration; Windows support; M365 application troubleshooting; Mobile Device Management (MDM); basic LAN/Wi-Fi/VPN knowledge; hardware/software installation; ticketing and documentation skills.

  • Knowledge of desktop/laptop troubleshooting, Windows, Active Directory, user account management, OneDrive, Mobile Device Management (MDM), basic networking, printers, endpoint devices and IT service management practices.

Description
Provide first/second-line support for desktops, laptops, printers, applications, email, Microsoft 365 and other IT services. Log, track, prioritize and close tickets.Install, configure, troubleshoot and maintain computers, laptops, printers, mobile devices and approved software. Support Mobile Device Management (MDM), including device enrollment, configuration, application deployment, device compliance checks and basic troubleshooting.Create, modify, disable and manage Active Directory user accounts, groups and basic permissions. Handle password resets, account issues and user access requests.Troubleshoot LAN, Wi-Fi, VPN, internet and basic network connectivity issues. Perform initial diagnostics and escalate infrastructure issues to the appropriate team.Maintain IT asset records, device assignments and user handover/return documentation. Assist with inventory checks, replacements and disposal processes.Coordinate IT onboarding for new employees, including user account creation, computer/device preparation, email and OneDrive setup, required application access, equipment allocation and basic user orientation.Complete IT offboarding activities including disabling user accounts, removing access, recovering assigned devices and peripherals, and coordinating required data/access handover with the relevant department.Maintain troubleshooting notes, user guides, IT support records and asset information. Coordinate with IT vendors.
✨ Premium Match Details
Deep-dive CV analysis, customized Cover Letters, and Interview prep!
📊 Match Analysis
Insights against your active CV
📊
Personalized Match Analysis
Upload your CV to see exact matching percentages, detailed skills mapping, and gap analysis for this role.
🎯 Overalli74%
⚡ Skillsi85%
View Breakdown
Ontology Match: 85.0
Matched:✓ Requirements Matching✓ Ontology Skills Mapping
📜 Eligibilityi49%
View Breakdown
Local: 19600%
🏗️ Career Fiti91%
View Breakdown
Seniority: 91.0
📋 Requirementsi67%
View Breakdown
Domain: 67.0
🔥 Motivationi78%
View Breakdown
Title Fit: 78.00