✨ AI Summary
The IT Support Engineer will provide IT and network support to end users, both onsite and remotely. Responsibilities include diagnosing and troubleshooting hardware, software, and network issues, installing and configuring systems, monitoring network performance, and performing regular system maintenance. The role requires coordinating with vendors, maintaining IT documentation, and ensuring compliance with IT policies and security standards. A Bachelor's degree or diploma in IT, Computer Science, or a related field, along with 1-2 years of experience in IT support or a similar technical role, is required. Strong knowledge of operating systems, networking, hardware troubleshooting, and familiarity with LAN/WAN, routers, switches, and basic network security are essential. Good problem-solving and communication skills are also necessary.
Provide IT and network support to end users, both onsite and remotelyDiagnose and troubleshoot hardware, software, and network-related issuesInstall, configure, and maintain computer systems, applications, and peripheralsMonitor network performance and ensure system availability and reliabilityPerform regular system maintenance, updates, and backupsCoordinate with vendors and internal teams to resolve technical issuesMaintain accurate IT documentation, procedures, and asset recordsEnsure complia
Requirements
- Bachelor’s degree or diploma in IT, Computer Science, or a related field
- Proven experience in IT support or a similar technical role
- Strong knowledge of operating systems, networking, and hardware troubleshooting
- Familiarity with LAN/WAN, routers, switches, and basic network security
- Good problem-solving and communication skills
- Ability to work independently and as part of a team
Description
Provide IT and network support to end users, both onsite and remotelyDiagnose and troubleshoot hardware, software, and network-related issuesInstall, configure, and maintain computer systems, applications, and peripheralsMonitor network performance and ensure system availability and reliabilityPerform regular system maintenance, updates, and backupsCoordinate with vendors and internal teams to resolve technical issuesMaintain accurate IT documentation, procedures, and asset recordsEnsure compliance with IT policies and security standardsProvide technical guidance and support to users as needed