Description
Provide day-to-day IT support for hardware, software, network, printer, and system-related issues.Install, configure, troubleshoot, and maintain desktops, laptops, monitors, and other IT equipment.Perform basic network troubleshooting, including IP addressing, LAN/Wi-Fi connectivity, network cabling, patching, and RJ45 crimping.Perform basic troubleshooting of switches, routers, Wi-Fi, and access points.Support and maintain CCTV systems, including camera monitoring, NVR/DVR troubleshooting, cabling, connectivity, and checking recording/backup status.Support store audio/sound systems, including basic installation, speaker connectivity, cabling, configuration, and troubleshooting.Install, configure, and troubleshoot network/local printers and scanners.Install and configure Windows, Microsoft Office/Microsoft 365, and other basic applications.Maintain and update IT asset inventory, including laptops, desktops, monitors, printers, CCTV, network, and other IT equipment.Assist with new user setup, workstation setup, and IT equipment deployment.Perform basic preventive maintenance of IT equipment.Coordinate with IT vendors/service providers when required.Maintain basic documentation of IT equipment and support activities.Assist the IT team with other infrastructure and technical support activities.