IT Infrastructure & Support Engineer

🏢 Qode
📍 Dubai, United Arab EmiratesFull-timeOn-site
📅 Posted: 1w ago🔄 Updated: 1w ago
CV%
✨ AI Summary
We are looking for an IT Infrastructure & Support Engineer to manage and maintain the organization's IT infrastructure, including network operations, system administration, access control, cybersecurity, and backup management. Responsibilities include monitoring and configuring network devices, administering Windows Server and Linux environments, managing Active Directory, Microsoft 365 services, and ensuring robust cybersecurity and backup solutions. The role also involves providing Level 1 and Level 2 technical support to end-users and supporting CEO office/Directors. Candidates should possess a Bachelor’s Degree or Diploma in IT or a related field, with 3-5 years of IT infrastructure or system administration experience. Strong troubleshooting and communication skills are required, along with key competencies in problem-solving, analytical thinking, and a customer-focused approach. Preferred certifications include Microsoft Azure Administrator Associate, Microsoft 365 Administrator, CompTIA Network+/Security+, Cisco CCNA, and ITIL Foundation.
Required Skills
Information Technology
○Debugging
Soft Skills & Professional Competencies
○Communication
Nice to have:
Information Technology
○NIST○Systems Administration○Active Directory○DNS○DHCP○VMware○Hyper-V○Entra ID○Cybersecurity○Backup○Technical Documentation
Other
○Group Policies○Exchange Online
Productivity & Workplace Tools
○Office 365○Microsoft Teams○SharePoint
Finance, Legal & Governance
○Business Continuity
Soft Skills & Professional Competencies
○Problem Solving○Analytical Skills
Business, Sales & Management
○Customer Focus
Description
IT Infrastructure & Support EngineerJob DescriptionJob Summary·        We are seeking a proactive and technically skilled IT Infrastructure & Support Engineer to manage and support the organization's IT infrastructure. The role involves maintaining network operations, system administration, access control, cybersecurity support, and backup management while ensuring reliable IT services.Network Administration & Support·        Monitor and maintain LAN, WAN, Wi-Fi, VPN, and internet connectivity.·        Configure and manage switches, routers, firewalls, and wireless access points.·        Troubleshoot network issues and optimize performance.System Administration·        Administer Windows Server and/or Linux environments.·        Manage Active Directory, DNS, DHCP, Group Policies, and file services.·        Perform patching, monitoring, software deployment, and server maintenance.·        Support VMware and/or Hyper-V environments.Access Control & Identity Management·        Provision, modify, and revoke user access rights.·        Manage Microsoft 365, Exchange Online, Teams, SharePoint, and Entra ID.·        Conduct periodic access reviews and maintain RBAC controls.Cybersecurity Support·        Monitor endpoint security and antivirus solutions.·        Support incident response and vulnerability remediation.·        Enforce MFA, password policies, and security best practices.Backup & Disaster Recovery·        Manage backup schedules and backup solutions.·        Perform backup verification and restoration testing.·        Maintain disaster recovery documentation and recovery procedures.End User Support·        Provide Level 1 and Level 2 technical support.·        Support onboarding and offboarding activities.·        Maintain IT documentation and SOPs.·        Provide support for CEO office / Directors Required Qualifications·        Bachelor’s Degree or Diploma in IT or related field.·        3–5 years of IT infrastructure or system administration experience.·        Strong troubleshooting and communication skills.Preferred Certifications·        Microsoft Azure Administrator Associate·        Microsoft 365 Administrator·        CompTIA Network+·        CompTIA Security+·        Cisco CCNA·        ITIL FoundationKey Competencies·        Problem-solving and analytical thinking·        Customer-focused approach·        Ability to manage multiple priorities·        Strong documentation and communication skills
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🎯 Overalli74%
⚡ Skillsi85%
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Ontology Match: 85.0
Matched:✓ Requirements Matching✓ Ontology Skills Mapping
📜 Eligibilityi49%
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Local: 19600%
🏗️ Career Fiti91%
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Seniority: 91.0
📋 Requirementsi67%
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Domain: 67.0
🔥 Motivationi78%
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Title Fit: 78.00