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How do I apply for the IT Infrastructure & Support Engineer job at Qode?

Click the Apply Now button on this page to apply for the IT Infrastructure & Support Engineer position at Qode. You will be redirected to the original job listing to complete your application.

Where is the IT Infrastructure & Support Engineer position located?

This IT Infrastructure & Support Engineer role is based in Dubai, United Arab Emirates.

IT Infrastructure & Support Engineer

🏢 Qode

📍 Dubai, United Arab EmiratesFull-timeOn-site

📅 Posted: 3w ago🔄 Updated: 3w ago

CV%

✨ AI Summary

We are looking for an IT Infrastructure & Support Engineer to manage and support the organization's IT infrastructure. This role involves network administration, system administration (Windows Server/Linux, Active Directory, VMware/Hyper-V), access control, cybersecurity support, and backup/disaster recovery management. The engineer will also provide end-user support, including Level 1 and Level 2 technical assistance. Required qualifications include a Bachelor’s Degree or Diploma in IT or a related field, with 3-5 years of experience in IT infrastructure or system administration. Strong troubleshooting and communication skills are crucial. Preferred certifications include Microsoft Azure Administrator Associate, Microsoft 365 Administrator, CompTIA Network+/Security+, Cisco CCNA, and ITIL Foundation.

Required Skills

Information Technology

○Debugging

Soft Skills & Professional Competencies

○Communication

Nice to have:

Information Technology

○NIST○Systems Administration○Active Directory○DNS○DHCP○Web Services○VMware○Hyper-V○Entra ID○RBAC○Cybersecurity○Incident Response○MFA○Backup○Technical Support○Technical Documentation

Other

○Group Policies○Exchange Online○manage multiple priorities

Productivity & Workplace Tools

○Office 365○Microsoft Teams○SharePoint○Word

Finance, Legal & Governance

○Mediation○Business Continuity

Operations, Logistics & Supply Chain

○SOPs

Soft Skills & Professional Competencies

○Problem Solving○Analytical Skills

Business, Sales & Management

○Customer Focus

Description

IT Infrastructure & Support EngineerJob DescriptionJob Summary· We are seeking a proactive and technically skilled IT Infrastructure & Support Engineer to manage and support the organization's IT infrastructure. The role involves maintaining network operations, system administration, access control, cybersecurity support, and backup management while ensuring reliable IT services.Network Administration & Support· Monitor and maintain LAN, WAN, Wi-Fi, VPN, and internet connectivity.· Configure and manage switches, routers, firewalls, and wireless access points.· Troubleshoot network issues and optimize performance.System Administration· Administer Windows Server and/or Linux environments.· Manage Active Directory, DNS, DHCP, Group Policies, and file services.· Perform patching, monitoring, software deployment, and server maintenance.· Support VMware and/or Hyper-V environments.Access Control & Identity Management· Provision, modify, and revoke user access rights.· Manage Microsoft 365, Exchange Online, Teams, SharePoint, and Entra ID.· Conduct periodic access reviews and maintain RBAC controls.Cybersecurity Support· Monitor endpoint security and antivirus solutions.· Support incident response and vulnerability remediation.· Enforce MFA, password policies, and security best practices.Backup & Disaster Recovery· Manage backup schedules and backup solutions.· Perform backup verification and restoration testing.· Maintain disaster recovery documentation and recovery procedures.End User Support· Provide Level 1 and Level 2 technical support.· Support onboarding and offboarding activities.· Maintain IT documentation and SOPs.· Provide support for CEO office / Directors Required Qualifications· Bachelor’s Degree or Diploma in IT or related field.· 3–5 years of IT infrastructure or system administration experience.· Strong troubleshooting and communication skills.Preferred Certifications· Microsoft Azure Administrator Associate· Microsoft 365 Administrator· CompTIA Network+· CompTIA Security+· Cisco CCNA· ITIL FoundationKey Competencies· Problem-solving and analytical thinking· Customer-focused approach· Ability to manage multiple priorities· Strong documentation and communication skills

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