✨ AI Summary
The IT Help Desk Specialist will provide technical support to users, troubleshooting hardware, software, and network issues. Responsibilities include installing, configuring, and maintaining IT equipment, assisting users with software and system access, and supporting ERP systems. The role also involves managing user accounts, maintaining IT systems performance, and documenting solutions. Excellent customer service and user satisfaction are key. The position requires a Bachelor's degree in Computer Science or IT, 0-2 years of experience, and basic knowledge of IT infrastructure and troubleshooting skills.
Requirements
Bachelor's degree in Computer Science, Information Technology, or related field.0–2 years of experience in Help Desk or Technical Support.Basic knowledge of hardware, software, networking, and troubleshooting.Familiarity with Windows operating systems and Microsoft Office.Good communication and problem-solving skills.Ability to work under pressure and in a team environment.
Description
Provide technical support and assistance to users regarding hardware, software, and network issues.Troubleshoot and resolve IT-related problems in a timely manner.Install, configure, and maintain computer systems, printers, and IT equipment.Assist users with software applications and system access issues.Monitor and maintain IT systems performance.Create and manage user accounts and permissions.Support and troubleshoot ERP system issues and assist users with daily operations.Install, configure, monitor, and maintain CCTV and surveillance systems.Document technical issues and solutions for future reference.Escalate complex technical issues when required.Ensure excellent customer service and user satisfaction.