✨ AI Summary
The IT Help Desk role is responsible for providing fast and effective support to clients, including teachers, students, and administration staff. Key responsibilities include responding to queries in person and over the phone, providing basic computer training, modifying hardware, installing peripherals, and performing basic maintenance. The role also involves managing and maintaining all devices like PCs, laptops, tablets, phones, projectors, printers, Wi-Fi, and surveillance cameras, ensuring they are up-to-date and functioning well. Additionally, the IT Help Desk will fix cables, manage connectivity, and organize the IT rack room. Support will be provided to users via the IT ticketing system or from the IT team leader, assisting with system, software, program, and application usage. The role requires monitoring and responding quickly to requests, installing, testing, and configuring new workstations and software, and supporting the IT team during peak times.
Requirements
Bachelor Degree in Information Technology and equivalent.Good command of spoken and written English Language.Excellent Information Technology Skills (Installing Hardware / Software, Troubleshoot).Personal Skills: (Communication, Flexibility, Ability to work under pressure)Technical Skills: (Problem Solving, Organizing, Multi-tasking, Reporting)
Description
IT Help Desk role is to provide fast and effective support to our clients (teachers, students and Administration Staff). You will be required to respond to queries in person and over the phone. You may also be required to provide basic computer training, modify hardware systems, install computer peripherals, and perform basic computer maintenance.Responsible for all devices in their area, like Pcs, laptops, IPads, tablets, desktop phones, projectors, speakers, screens, printers, Wi-Fi and surveillance cameras. Responsible for checking, reviewing and maintaining all equipment’s and systems to be up to date, functioning well and avoid any maintenance issue to take place.Responsible for fixing and arranging cables, connectivity and the IT rack room in terms of equipment’s.Support teachers and students and administration staff as per the request received from the IT ticketing system or from IT team leader. Support teachers and administration staff in how to use some systems, software, programs and applications as requested. Monitoring and respond quickly and effectively to requests received through the IT ticketing system.Installing, testing and configure new workstations, equipment and softwareSupporting the IT team in other areas if necessary and requested, especially in peak times like preparation for school entrance, technical issue, etc.