✨ AI Summary
We are seeking an IT Help Desk professional to provide technical support for hardware, software, and network issues. Responsibilities include installing, configuring, and maintaining IT equipment, troubleshooting Windows, Microsoft Office, and common business applications, and handling user requests promptly. The role requires escalating complex issues and maintaining accurate support ticket records.
Requirements
1–3 years of experience in IT Help Desk or Technical Support.Good knowledge of Windows OS, Microsoft Office, and basic networking.Strong problem-solving and communication skills.Ability to work independently and as part of a team.
Description
Provide technical support for hardware, software, and network-related issues.Install, configure, and maintain computers, printers, and IT equipment.Troubleshoot Windows, Microsoft Office, and common business applications.Handle user requests and resolve technical issues in a timely manner.Escalate complex issues when needed and follow up until resolution.Maintain accurate records of IT support tickets.