Requirements
• Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field.• 1–3 years of experience in IT support or a similar role.• Good knowledge of computer hardware, operating systems, networks, and technical troubleshooting.• Experience in providing technical support to users and resolving hardware and software issues.• Good understanding of Windows, Microsoft Office, and basic networking.•Experience with IT asset management and user account administration is preferred.
Description
• Provide first-line technical support to employees and resolve hardware and software issues.• Install, configure, and maintain computers, printers, network devices, and other IT equipment.• Support user accounts, email, system access, and basic IT permissions.• Troubleshoot operating systems, applications, network connectivity, and peripheral devices.• Monitor and maintain IT equipment and report technical issues when required.• Assist with IT asset management and maintain accurate records of company devices and equipment.• Support onboarding and offboarding activities, including preparing and collecting IT equipment and user access.• Assist the IT team with system updates, backups, security measures, and routine maintenance.• Escalate complex technical issues to the IT Director or relevant technical team.• Follow company IT policies, security procedures, and data protection requirements.