Senior Data Center Support Services Technician

🏢 Oracle
📍 Ashburn, United StatesOn-site
📅 Posted: 3mo ago🔄 Updated: 3mo ago
CV%
✨ AI Summary
Oracle is seeking a Senior Data Center Support Services Technician to join their technical support team. This role involves identifying opportunities for hardware upgrades, validating network connectivity, monitoring and assigning work in a ticketing environment, and mentoring junior technicians. The technician will also train on advanced fix and repair techniques, adhere to operational procedures, and act as a technical liaison for various teams to resolve risks related to resiliency, reliability, and availability. Key responsibilities include break/fix and hardware maintenance for servers and components, guiding technicians on best practices for power distribution units and hardware replacement, and implementing network communications. The role also involves troubleshooting, ensuring adherence to SOPs and MOPs, upholding security procedures, and complying with health and safety guidelines. Continuous improvement through training, problem analysis, and collaboration with project teams, vendors, and colocation partners is essential. The position requires the ability to work a 24/7/365 on-site schedule, including nights, weekends, and holidays, with occasional travel.
Required Skills
Other
○server hardware○storage hardware○network hardware○RAID○Unix○CLI○data center change control
Soft Skills & Professional Competencies
○Time Management○Organization○Collaboration○Communication
Information Technology
○Linux○Debugging○MLOps
Productivity & Workplace Tools
○Computer Skills
Operations, Logistics & Supply Chain
○SOPs
Nice to have:
Information Technology
○Ticketing Systems○NIST○Linux○Data Center Networking○IT Infrastructure○Fiber Optics
Other
○copper cabling○cable testing○cooling systems
Engineering, Construction & Trades
○Electrical Engineering
🎁 Benefits & Perks
Medical, dental, and vision insurance, including expert medical opinion; Short term disability and long term disability; Life insurance and AD&D; Supplemental life insurance (Employee/Spouse/Child); Health care and dependent care Flexible Spending Accounts; Pre-tax commuter and parking benefits; 401(k) Savings and Investment Plan with company match; Flexible Vacation (13 days annually for first three years, 18 days annually thereafter for full-time employees); 11 paid holidays; 72 hours of paid sick leave upon date of hire (carries over up to 112 hours); Paid parental leave; Adoption assistance; Employee Stock Purchase Plan; Financial planning and group legal; Voluntary benefits including auto, homeowner and pet insurance.
Requirements
Requires knowledge of server/storage/network hardware, IT hardware concepts (RAID, Linux/Unix, CLI), and excellent time management, organization, teamwork, communication, and computer skills. Must be able to lift 50 lbs, climb a 9 ft ladder, stand/walk for extended periods, and work 10-12 hour shifts with rotating schedules including nights, weekends, and holidays. Willingness to travel is also required. Preferred qualifications include a 2-year or 4-year degree or relevant work experience, 2 years of Data Center Experience, 1 year of development, Linux administration knowledge, data center networking knowledge, experience in Data Center Infrastructure projects, 1 year+ experience in Structured Cabling Copper/Fiber and testing, and 1 year+ experience in Cooling and Electrical systems concepts. Experience with mainstream ticketing systems is a plus.
Description

Identifies opportunities for others to replace or upgrade server components. Validates cabling, checking network environment build and connectivity is established. Monitors and assigns work in ticketing environment, mentoring less experienced technicians or implementing technical solutions. Trains advance fix and repair techniques that align with corporate objectives and adheres to standard operating procedures (SOPs) and method of procedures (MOPs) for operational Data Center Change Control processes. Acts as a technical liaison for technical and non-technical teams, providing subject matter expertise to identify and resolve resiliency, reliability, and availability risks.

Requirements:

  • Knowledge of server/storage/network hardware systems and components.
  • Excellent time management skills.
  • Detail-oriented with excellent organizational skills.
  • Be a good team player.
  • Strong interest in learning new DC concepts and technology.
  • Dependable and trustworthy.
  • Able to work alone and as part of a team
  • Must be able to lift up to 50 lbs. 
  • Able to climb a 9 ft ladder.
  • Strong verbal and written communication skills.
  • Shift schedule that rotates.  Includes nights,  weekends and holidays.
  • IT Hardware Concepts knowledge (RAID, Linux/Unix, CLI, etc.)
  • Good computer skills
  • Able to stand and walk for extended periods of time
  • Able to work 10-12 hour shifts
  • Any experience with mainstream ticketing systems is a plus
  • Willing to travel as required
  • Client experience is preferred

Note: This is a 24/7/365 position on-site and includes day/night shift, weekend and holiday work with occasional travel based on business requirements. This position will also require consent to the processing of biometric data for identity verification and access control.

Preferred Qualifications

  • 2-year or 4-year degree or relevant work experience
  • 2  Years of Data Center Experience; 1 year of development
  • Linux administration knowledge/Ability to run Linux commands
  • Data center networking knowledge.
  • Experience in Data Center Infrastructure projects.
  • 1 year+ experience in Structured Cabling Copper/Fiber and testing of cables.
  • 1 year+ experience in Cooling and Electrical systems concepts inside the data center.
  • Experience in repairing and working on Oracle servers is nice to have but not required.

#LI-DC-Hiring

 

 

Visa sponsorship is not available for this role. For clarity purposes, this means that Oracle is not in a position now, or in the future, to offer US immigration sponsorship. This includes, but is not limited to, support of H-1B, TN, O-1, or F-1 e.g. EAD, OPT, CPT, I-20, F-1 visa stamp etc.

 

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🎯 Overalli74%
⚡ Skillsi85%
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Ontology Match: 85.0
Matched:✓ Requirements Matching✓ Ontology Skills Mapping
📜 Eligibilityi49%
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Local: 19600%
🏗️ Career Fiti91%
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Seniority: 91.0
📋 Requirementsi67%
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Domain: 67.0
🔥 Motivationi78%
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Title Fit: 78.00