✨ AI Summary
This role leads complex data center hardware support services, focusing on resilience, reliability, and availability at scale. The Lead Data Center Support Services Technician is responsible for designing and governing advanced change activities, site augmentations, and standardizing SOPs/MOPs. They act as the primary escalation point for incidents, overseeing triage, root-cause analysis, and implementing long-term corrective actions. The position requires close collaboration with engineering, capacity, networking, and security teams to identify risks, enhance architecture, and automate workflows. Additionally, the role involves mentoring team members, promoting best practices, and influencing policy changes to improve organizational performance. The ideal candidate will have experience in data center operations, hardware maintenance, network configuration, and technical support, with strong leadership and problem-solving skills.
🎁 Benefits & Perks
Medical, dental, and vision insurance, including expert medical opinion; Short term disability and long term disability; Life insurance and AD&D; Supplemental life insurance (Employee/Spouse/Child); Health care and dependent care Flexible Spending Accounts; Pre-tax commuter and parking benefits; 401(k) Savings and Investment Plan with company match; Paid time off: Flexible Vacation (13-18 days annually depending on tenure); 11 paid holidays; Paid sick leave (72 hours annually); Paid parental leave; Adoption assistance; Employee Stock Purchase Plan; Financial planning and group legal; Voluntary benefits including auto, homeowner and pet insurance.
Requirements
Leads complex data center hardware support services, ensuring resilience, reliability, and availability. Designs, governs, and signs off on advanced change activities and site augmentations, driving standardization of SOPs/MOPs. Serves as the highest operational escalation point, leading cross-functional triage, root-cause analysis, and corrective actions. Partners with engineering, capacity, networking, and security teams to anticipate risks, implement architectural improvements, and automate workflows. Mentors and develops team members, uplifts best practices, and influences policy and process changes.
Description
Leads complex, data center hardware support services to ensure resilience, reliability, and availability at scale. Designs, governs, and signs off on advanced change activities and site augmentations, driving standardization of SOPs/MOPs across regions. Serves as the highest operational escalation point for incidents, leading cross-functional triage, root-cause analysis, and long-term corrective actions. Partners with engineering, capacity, networking, and security teams to anticipate risks, implement architectural improvements, and automate repeatable workflows. Mentors and develops team mates, uplifts best practices, and influences policy and process changes that improve performance across the group and organization.