✨ AI Summary
This Lead Data Center Support Services Technician role is responsible for overseeing complex data center hardware support services to ensure resilience, reliability, and availability at scale. The position involves designing and governing advanced change activities and site augmentations, driving standardization of SOPs/MOPs across regions. The lead technician will serve as the highest operational escalation point for incidents, leading cross-functional triage, root-cause analysis, and long-term corrective actions. They will also partner with engineering, capacity, networking, and security teams to anticipate risks, implement architectural improvements, and automate repeatable workflows. Furthermore, the role includes mentoring and developing team members, uplifting best practices, and influencing policy and process changes to improve performance across the group and organization.
🎁 Benefits & Perks
Medical, dental, and vision insurance, expert medical opinion, short term disability and long term disability, life insurance and AD&D, supplemental life insurance (Employee/Spouse/Child), Health care and dependent care Flexible Spending Accounts, Pre-tax commuter and parking benefits, 401(k) Savings and Investment Plan with company match, Paid time off (13-18 days annually), 11 paid holidays, 72 hours of paid sick leave, Paid parental leave, Adoption assistance, Employee Stock Purchase Plan, Financial planning and group legal, Voluntary benefits including auto, homeowner and pet insurance.
Requirements
The role requires leading complex data center hardware support services, ensuring resilience, reliability, and availability. Responsibilities include designing and governing advanced change activities, serving as the highest operational escalation point for incidents, and partnering with engineering and other teams to improve architecture and automate workflows. The position also involves mentoring team members, uplifting best practices, and influencing policy changes.
Description
Leads complex, data center hardware support services to ensure resilience, reliability, and availability at scale. Designs, governs, and signs off on advanced change activities and site augmentations, driving standardization of SOPs/MOPs across regions. Serves as the highest operational escalation point for incidents, leading cross-functional triage, root-cause analysis, and long-term corrective actions. Partners with engineering, capacity, networking, and security teams to anticipate risks, implement architectural improvements, and automate repeatable workflows. Mentors and develops team mates, uplifts best practices, and influences policy and process changes that improve performance across the group and organization.