✨ AI Summary
The Senior Service Advisor at al-mansour automotive in Cairo, Egypt, acts as the primary liaison between customers and the service center. This permanent, full-time role involves accurately capturing customer vehicle concerns, ensuring professional and timely service delivery, and providing advanced product/service information. The position requires responding to complex customer questions and advanced issue escalations, adhering to organizational policies, and maintaining CRM data quality. Responsibilities also include recording and processing custom orders.
Candidates should possess 3 to 5 years of experience in a similar role, demonstrating an ability to work independently. A Bachelor's degree in a relevant field is preferred, with equivalent experience being acceptable. Essential skills encompass customer communication, service orientation, technical understanding of vehicle systems, repair order documentation, problem-solving, customer guidance, time management, and effective coordination with workshop teams. The role also values competencies such as business insight, customer focus, action orientation, process optimization, collaboration, interpersonal savvy, nimble learning, and self-development.
Requirements
The role requires 3 to 5 years of experience in a similar role, with proven ability to work independently. A Bachelor's degree in a relevant field is preferred, though equivalent experience may be considered. Key skills include customer communication, service orientation, technical understanding of vehicle systems, repair order documentation, problem-solving, customer guidance, time management, and coordination with workshop teams.
Description
SummaryService Advisor serves as the main link between customers and the service center, ensuring that vehicle concerns are captured accurately and service is delivered professionally and on time.TasksProvide advanced product/service information and respond to complex customer questions.Respond to advanced issue escalations and provide approvals as required.Follow organizational policies and regulatory codes.Schedule follow-ups and ensure CRM data quality.Record and process custom orders, often with unclear expectations.EducationBachelor's degree in a relevant field is preferred; equivalent experience may be considered.Experience3 to 5 years of experience in a similar role, with proven ability to work independently.SkillCustomer Communication & Service OrientationTechnical Understanding of Vehicle SystemsRepair Order Documentation & System UsageProblem-Solving & Customer GuidanceTime Management & Coordination with Workshop TeamsCompetenciesBusiness Insight: Applying knowledge of business and the marketplace to advance the organization's goals.Customer Focus: Building strong customer relationships and delivering customer-centric solutions.Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.Optimizes Work Processes: Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.Interpersonal Savvy: Relating openly and comfortably with diverse groups of people.Nimble Learning: Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.Self-Development: Actively seeking new ways to grow and be challenged using both formal and informal development channels.