Requirements
The ideal candidate will be proactive, act with professionalism and integrity, own mistakes, and conduct business honestly and fairly. Reliability and loyalty are essential, with the ability to work autonomously and within a team, displaying a positive and approachable attitude. Commitment to quality, exceptional financial results, and exceeding expectations are key.
Description
Job description / Role
Job Type
Full Time
Job Location
Abu Dhabi, UAE
Nationality
Any Nationality
Salary
Not Specified
Gender
Not Specified
Arabic Fluency
Not Specified
Job Function
Customer Service
Company Industry
Travel, Hotel & Tourism
Company description
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Do what you love, care for the world, dare to challenge the status quo!
#BELIMITLESS
Our commitment to diversity & inclusion
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
What’s in it for you
Employee benefit card offering discounted rates in Accor worldwide.
Learning programs through our Academies.
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21.
Job description
Register and process check-in for all arrivals.
Handle guest check-outs efficiently and professionally.
Update guest information into the computer after a complete check-in.
Accountable for cashiering duties, foreign exchange transactions, night audit tasks and settlement upon guests’ departure.
Handle walk-in counter reservations at all times and process call-in reservations when room reservations section is closed.
Provide friendly and courteous service to guests and respond promptly to all requests and inquiries at all times.
Resolve guests’ complaints and requests and liaise with the department concerned to ensure immediate follow-up.
Handle issuance of guest room key cards and ensure effective control for guest security.
Check and convey messages, mail and packages to guests.
Assist at the information counter, foreign exchange, night audit and business centre, as and when assigned.
Have knowledge of the hotel rate codes, packages, segmentation, discounts and how to handle each.
Handle safe deposit boxes in accordance with policies and procedures.
Report any unusual occurrences or requests to manager.
Be aware of the hotel accident prevention policies.
Ensure the cleanliness and neatness of front office area.
Ensure that all guests are greeted on arrival and departure of the hotel.
Review log book, verify outstanding and follow up pending. Identify if any special assignment for the day.
Check hotel situation, occupancy, functions, groups, VIPs.
At the end of the shift or the day, communicate all information that the next shift needs to know for smooth running of operations.
Prepare for daily arrivals in terms of room allocations, amenities and special requests of the guests.
Maintain continuous contact with hotel guests to ensure that any problems or complaints are handled efficiently and courteously.
Review and update logbook.
Check equipment.
Be smart, well-groomed and maintain a friendly and cheerful disposition at all times.
Oversee the day-to-day operations.
Report regularly on happenings to assistant front office manager or front office manager.
Follow fire procedures.
Follow first aid procedures.
Handle guest complaints and report to manager.
Qualifications
Be proactive and use good judgement when dealing with challenging situations.
Act with professionalism and integrity.
Be transparent in your motives, methods and expected results.
Own mistakes and share your knowledge to prevent repetition of the same error within your department or division.
Conduct business honestly and fairly.
Keep sensitive information confidential.
Reliability and loyalty
Follow through on commitments.
Work well both autonomously and within a team.
Display a positive, approachable attitude.
Spend time getting to know your fellow employees and our guests.
Support each other; we all work within the same hotel and company.
Excellence in hospitality
Committed to quality.
Committed to exceptional financial results.
Be responsible for the bottom line.
Committed to the Rixos policies and procedures guide.
Strong quality management and innovation concepts
Be committed to exceeding expectations.
Never settle for the status quo or mediocre work.
Continuously search for areas of improvement.
Additional information
Your team and working environment:
Rixos Premium Saadiyat Island is a unique resort where exclusivity and luxury define every experience, every time. Our luxurious family getaway is located on the pristine beach of Saadiyat Island with its clear blue waters and fine white sands overlooking the Arabian Gulf.
Are you ready to put your heart at the center of everything that you do? If so, then join our team of Heartists at Rixos Premium Saadiyat Island. Every day, we look for opportunities to engage in a personal and meaningful way with our guests and each other. We deliver heartfelt hospitality in an environment that is engaging, enthusiastic and professionally rewarding.
About the Company
A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.
We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels' more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.
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