✨ AI Summary
The Recreation Receptionist is responsible for efficient and timely handling of all health club reception duties, including reservations, payments, and tracking for pool, beach, and recreation facilities. Key responsibilities include creating a welcoming atmosphere, managing locker keys and towels, promoting club services, posting charges in Micros, and assisting the Fitness Instructor with safety procedures and rule enforcement. The role also involves maintaining the cleanliness and tidiness of the locker facilities and reception area, ensuring all materials are readily available, and encouraging sales through product knowledge.
Ideal candidates will possess a diploma/degree in hospitality, previous hotel experience, and strong English communication and interpersonal skills. Computer skills are beneficial. The role requires a customer-driven individual with excellent guest service skills, the ability to handle complaints, a positive and approachable demeanor, and the capacity to work well under pressure in a fast-paced, multi-cultural environment.
Requirements
Requires a diploma/degree in hospitality with previous hotel work experience. Must have good written and verbal English communication skills, strong interpersonal abilities, and computer skills are an advantage. The ideal candidate will be customer-driven with excellent guest service skills and the ability to handle complaints, possessing a positive and approachable character, and working well under pressure in a fast-paced environment.
Description
Job DescriptionWe are currently looking for dynamic, and self motivated female Recreation professionals who want to move their careers forward.As a Recreation Receptionist you are responsible to ensure that all health club reception responsibilities are carried out in an efficient and timely manner, whereby your role will include key responsibilities such as- Oversee all reservations, payment and tracking procedures, established for the pool, beach and recreation facilities as required Create a warm welcome and a friendly atmosphere Issue and retrieve locker keys and towels before and after use Promote all classes, activities and services that are offered within the club Post charges in micros that may incurred by guests and members and carry out correct accounting procedures Assist the Fitness Instructor in ensuring that all members and guests follow safety procedures, rules and regulations Periodically check on the cleanliness and order of the locker facilities Ensure all the reception area is tidy and clean and that all materials e.g. towels, newspapers, magazines and advertising material is readily available Encourage sales through full product and price knowledge of offered and available facilitiesSkillsEducation, Qualifications & ExperiencesYou should ideally have a diploma / degree in hospitality with previous work experiences within a hotel. Good written and verbal English communication skills and strong interpersonal abilities are essentials. Computer skills are an advantage.Knowledge & CompetenciesThe ideal candidate will be customer driven with excellent guest service skills and the ability to handle complaints. You are a positive, smiley individual with a sportive, outgoing and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies-Understanding the jobTeamworkTaking ResponsibilityRecognising DifferencesAdaptabilityCustomer Focus