✨ AI Summary
The Customer Service role is an entry-level, full-time, on-site position in Cairo, Egypt. Responsibilities include handling customer inquiries, providing project and delivery schedule information, coordinating with departments to resolve requests, managing complaints, scheduling site visits, maintaining customer satisfaction, preparing reports, escalating critical issues, and collecting feedback. The ideal candidate will have 1-3 years of experience in real estate customer service, a Bachelor's degree, strong communication and problem-solving skills, and the ability to handle customer complaints professionally.
Requirements
1–3 years in customer service within real estateBachelor’s degreeStrong communication and problem-solving skillsAbility to handle customer complaints professional
Description
Handle customer inquiriesProvide accurate information about projects and delivery schedules and follow up with customersCoordinate with departments to resolve customer requests and issuesHandle customer complaints professionally and ensure effective and timely resolutionSchedule and follow up on site visits and unit inspections when requiredMaintain a high level of customer satisfaction and service qualityPrepare daily, weekly, and monthly customer service reportsEscalate critical issues to management when needed and follow up on solutionsEnsure compliance with company policies and customer service standardsCollect customer feedback and report improvement suggestions to management