✨ AI Summary
The Customer Service Specialist will be responsible for handling customer inquiries, responding to requests, and processing orders efficiently. This role involves recording and updating customer information, managing complaints, and coordinating with various departments (Sales, Warehouse, Accounting, Logistics) to resolve issues. The specialist will also prepare periodic reports, maintain customer data confidentiality, and contribute to improving the overall customer experience. The position requires a Bachelor's degree and 2-4 years of customer service experience.
Requirements
Bachelor's degree or equivalent higher education.2–4 years of experience in customer service or a customer-facing role, preferably in a commercial or trading company.Good knowledge of Microsoft Office, especially Excel.Experience using a CRM system is preferred.Excellent communication and interpersonal skills.Strong problem-solving and customer-handling skills.Ability to work under pressure.
Description
Handle customer inquiries and respond to customer requests professionally and efficiently.Follow up on customer orders and ensure timely processing and delivery.Record and update customer information, orders, and complaints in the system or tracking files.Handle customer complaints and resolve issues or escalate them to the relevant department when necessary.Coordinate with different departments, such as Sales, Warehouse, Accounting, and Logistics, to resolve customer issues.Follow up on order status and provide customers with regular updates.Conduct post-sales follow-up to ensure customer satisfaction.Prepare periodic reports on customer inquiries, complaints, and recurring issues.Maintain the confidentiality of customer information and data.Follow the company's customer service policies and procedures.Contribute to improving the overall customer experience and satisfaction