Requirements
Previous experience in tele-collection, customer service, or call center roles is a must.Strong communication, negotiation, and problem-solving skills.Ability to handle challenging conversations professionally and confidently.Good knowledge of Microsoft Office.Organized, persistent, and target-oriented.Bachelor’s degree in Commerce, Business Administration, or a related field.
Description
Contact customers regarding overdue payments and outstanding balances.Clearly explain payment details and agree on suitable payment timelines.Follow up consistently to ensure timely collection.Handle customer inquiries and payment-related concerns professionally.Maintain accurate records of calls, payment commitments, and follow-up actions.Coordinate with the Finance and relevant internal teams to resolve payment issues.Achieve assigned collection and follow-up targets.