✨ AI Summary
This role involves delighting internal and external customers over the telephone by understanding their banking needs, providing excellent customer service, resolving problems, and converting sales opportunities. The ideal candidate will be a university graduate with a background in finance, banking, or maths, bilingual (English and Arabic), and possess 1-3 years of experience. Key skills include being customer-focused, computer-literate, with excellent communication and strong listening abilities.
Requirements
University graduate with a degree in finance, banking, or maths is required. Candidates must have 1-3 years of experience, be bilingual (English and Arabic), customer-focused, computer-literate, and possess excellent communication and listening skills.
Description
To delight internal and external customers over the telephone.
- Interact with customers over the phone to understand their banking needs.
- Provide excellent customer service to achieve customer loyalty.
- Resolve problems over the telephone on the spot.
- Convert sales opportunities in order to meet financial targets.
- Clarify and explain procedures and products over the telephone.
- Capture and report customer feedback towards continual product development.
| Knowledge, Skills and Experience | |
- University Graduate (preferably with some finance / banking or maths component).
- Bilingual.
- 1 - 3 years experience
- Very customer focused
- Computer literate
- Excellent communication skills
- Strong listening skills.