UAE Nationals Only- RAK Branch- Senior Personal Banking Advisor- RBG -Call Center- Client Experience and Conduct Group

🏢 mashreq
📍 United Arab EmiratesFull-timeOn-site
📅 Posted: 1w ago🔄 Updated: 1w ago
CV%
✨ AI Summary
This role involves supporting internal and external customers over the telephone, understanding their banking needs, and providing excellent customer service to foster loyalty. The Senior Personal Banking Advisor will resolve problems, clarify procedures and products, and capture customer feedback. A key aspect of the role is to convert sales opportunities to meet financial targets.
Required Skills
Other
○bilingual○computer literacy○listening skills
Business, Sales & Management
○Customer Focus○Real Estate Sales
Soft Skills & Professional Competencies
○Communication○Problem Solving
Requirements
University Graduate (preferably with finance/banking or maths component), bilingual, 1-3 years of experience, very customer focused, computer literate, excellent communication and strong listening skills.
Description

To support internal and external customers over the telephone.


Interact with customers over the phone to understand their banking needs.

Provide excellent customer service to achieve customer loyalty.

Resolve problems over the telephone on the spot.

Clarify and explain procedures and products over the telephone.

Capture and report customer feedback towards continual product development.

 

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🎯 Overalli74%
⚡ Skillsi85%
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Ontology Match: 85.0
Matched:✓ Requirements Matching✓ Ontology Skills Mapping
📜 Eligibilityi49%
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Local: 19600%
🏗️ Career Fiti91%
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Seniority: 91.0
📋 Requirementsi67%
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Domain: 67.0
🔥 Motivationi78%
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Title Fit: 78.00