✨ AI Summary
Oracle is seeking a Senior Data Center Support Services Technician to join their technical support team. This role involves identifying opportunities for server component upgrades, validating cabling and network connectivity, and monitoring work in a ticketing environment. The technician will mentor less experienced staff, train on advanced repair techniques, and act as a technical liaison to resolve resiliency, reliability, and availability risks. Key responsibilities include managing break/fix and hardware maintenance, network configuration and installation, technical support, safety and compliance adherence, and continuous improvement initiatives. This is a senior-level position requiring a strong understanding of data center operations and problem-solving skills.
🎁 Benefits & Perks
Medical, dental, and vision insurance, expert medical opinion, short term disability and long term disability, life insurance and AD&D, supplemental life insurance, Health care and dependent care Flexible Spending Accounts, pre-tax commuter and parking benefits, 401(k) Savings and Investment Plan with company match, Flexible Vacation (13-18 days annually based on tenure), 11 paid holidays, 72 hours of paid sick leave (with carryover up to 112 hours), paid parental leave, adoption assistance, Employee Stock Purchase Plan, financial planning and group legal, voluntary benefits (auto, homeowner and pet insurance).
Requirements
The role requires experience in various data center operations including break/fix, hardware maintenance, network configuration, and troubleshooting. Candidates must be proficient in managing ticketing environments, implementing technical solutions, adhering to SOPs and MOPs for change control, and acting as a technical liaison. Experience with cabling, power distribution, and security procedures is also essential, along with strong collaboration and problem-solving skills.
Description
Identifies opportunities for others to replace or upgrade server components. Validates cabling, checking network environment build and connectivity is established. Monitors and assigns work in ticketing environment, mentoring less experienced technicians or implementing technical solutions. Trains advance fix and repair techniques that align with corporate objectives and adheres to standard operating procedures (SOPs) and method of procedures (MOPs) for operational Data Center Change Control processes. Acts as a technical liaison for technical and non-technical teams, providing subject matter expertise to identify and resolve resiliency, reliability, and availability risks.