✨ AI Summary
This role leads complex data center hardware support services, ensuring resilience, reliability, and availability at scale. The Lead Data Center Support Services Technician designs, governs, and signs off on advanced change activities and site augmentations, driving standardization of SOPs/MOPs. They serve as the highest operational escalation point for incidents, leading cross-functional triage, root-cause analysis, and long-term corrective actions. The position involves partnering with engineering, capacity, networking, and security teams to anticipate risks, implement architectural improvements, and automate workflows. Additionally, the role focuses on mentoring and developing teammates, uplifting best practices, and influencing policy and process changes to improve performance across the organization.
🎁 Benefits & Perks
Medical, dental, and vision insurance, including expert medical opinion; Short term disability and long term disability; Life insurance and AD&D; Supplemental life insurance (Employee/Spouse/Child); Health care and dependent care Flexible Spending Accounts; Pre-tax commuter and parking benefits; 401(k) Savings and Investment Plan with company match; Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.; 11 paid holidays; Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.; Paid parental leave; Adoption assistance; Employee Stock Purchase Plan; Financial planning and group legal; Voluntary benefits including auto, homeowner and pet insurance.
Requirements
Leads complex data center hardware support services, designs and governs advanced change activities, and serves as the highest operational escalation point for incidents. Partners with engineering, capacity, networking, and security teams to anticipate risks and implement improvements. Mentors and develops team members, and influences policy changes to improve performance.
Description
Leads complex, data center hardware support services to ensure resilience, reliability, and availability at scale. Designs, governs, and signs off on advanced change activities and site augmentations, driving standardization of SOPs/MOPs across regions. Serves as the highest operational escalation point for incidents, leading cross-functional triage, root-cause analysis, and long-term corrective actions. Partners with engineering, capacity, networking, and security teams to anticipate risks, implement architectural improvements, and automate repeatable workflows. Mentors and develops team mates, uplifts best practices, and influences policy and process changes that improve performance across the group and organization.