✨ AI Summary
Oracle is seeking a Senior Data Center Support Services Technician to provide technical liaison between technology teams and the Data Center Environment, focusing on operational run aspects and core infrastructure. Responsibilities include troubleshooting complex infrastructure issues, proactively monitoring systems, creating and maintaining documentation, and improving current processes with automation. The role involves executing small projects independently and collaborating with management on larger ones, ideally seeking candidates from reputable Cloud or Tier 1 Data Center providers.
Key responsibilities include advanced break/fix, hardware maintenance, and lifecycle support for servers and infrastructure, monitoring ticketing systems, and acting as an escalation point. Network installation and connectivity support, validation of cabling and device connections, and troubleshooting connectivity issues are also crucial. The position requires supporting audits of critical infrastructure, collaborating with project teams on testing and validating systems, and ensuring adherence to safety, security, and compliance standards. The role also emphasizes leadership, mentoring less experienced technicians, and driving continuous improvement through process development and knowledge sharing.
🎁 Benefits & Perks
Medical, dental, and vision insurance, including expert medical opinion; Short term disability and long term disability; Life insurance and AD&D; Supplemental life insurance (Employee/Spouse/Child); Health care and dependent care Flexible Spending Accounts; Pre-tax commuter and parking benefits; 401(k) Savings and Investment Plan with company match; Paid time off: 13-18 days annually (prorated for part-time); 11 paid holidays; 72 hours of paid sick leave upon date of hire, carrying over up to 112 hours; Paid parental leave; Adoption assistance; Employee Stock Purchase Plan; Financial planning and group legal; Voluntary benefits including auto, homeowner and pet insurance.
Requirements
Requires an active TS/SCI security clearance with polygraph and a DoD 8140 Certification such as Security+ or higher. A Bachelor of Science degree in Computer Science, Information Systems, or equivalent work experience is needed, along with 3-8 years of experience in Data Center infrastructure Operations support and server administration. Demonstrated expertise in areas like Power Capacity, Incident management, Systems administration (Linux/Windows), and Networking (DNS, TCP/IP) is essential. Must demonstrate a solid understanding of data center design, commissioning, and operations best practices, with examples of process improvement and problem-solving.
Description
As an Oracle Data Center Engineer, you will be the technical liaison between the technology teams and the Data Center Environment and will be key in maintaining the Operational run aspects. You will be supporting our growth path and will be recognized as a ‘technical expert’ with a focus on core Data Center infrastructure. You will troubleshoot and solve all but the most complex infrastructure issues. As a pragmatic problem solver on a wide range of Data Center environment and systems you understand which issues to escalate to the appropriate resolver groups. You will proactively monitor the customer environment by checking system error logs, monitoring ticket queues and consulting with other groups involved in maintaining the environments. You will make recommendations to resolve system errors and performance issues and take corrective actions. You create and maintain documentation on technologies you support. You understand all aspects of the equipment you support. You know how to innovate and make decisions on his/her own, but also know how to take direction when it is given, paying attention to all details involved. Expected to improve current processes, and introduce automation with aim towards simplification.
You are able to execute small projects on your own and work with your manager in planning and executing larger local projects. You understand all aspects of the equipment you support. Ideally we are seeking someone from a reputable Cloud provider and are also open to receiving applications from Tier 1 Data Center colocation providers. This would suit an individual who is able add significant value based on existing experience whilst evolving their career upstream into Cloud Services .
Qualifications:
- Active TS/SCI security clearance w/polygraph
- DoD 8140 Certification such as Security+ or higher
- Bachelor of Science degree in Computer Science, Information Systems or equivalent work experience.
- 3-8 years of experience, primarily in Data Center infrastructure Operations support and server administration in a mid-sized environment (200 - 1000+ server systems)
- Must have demonstrated expertise in two or more of these areas:
- Power Capacity allocation – high and low density racks
- Incident management and resolution on outages
- Systems administration (Linux and/or Windows Servers)
- Networking (DNS, TCP/IP)
- You should also be able to demonstrate
- A solid level understanding of data center design, commissioning and operations best practices and ensures their application
- Examples of process improvement execution
- Examples of a drive to dig into the details of a system or process to solve customer problems
- Excellent oral and written communication skills
- Strong Adherence to Process and be process champion
- Strong influencing skills
- Ability to work independently, with little direct management Experience supporting large, Enterprise customers in an Operations environment