✨ AI Summary
The ERP Technical Support role involves providing timely and accurate responses to customer queries via phone, email, or chat. Responsibilities include identifying customer needs, analyzing and reporting product malfunctions, updating internal databases, monitoring customer complaints on social media, and informing customers about new features. This role also requires gathering customer feedback and assisting in training junior Customer Support Representatives. The ideal candidate will have experience in technical support, ERP systems, MS SQL SERVER, and Windows Server.
Requirements
Experience as a technical support Specialist Experience in (MS SQL SERVER) IS MUST Experience IN WINDOWS SERVER Experience using help desk software and remote support tools.Understanding of how CRM systems workExcellent communication and problem-solving skillsMulti-tasking abilitiesPatience when handling tough casesBSc in Information Technology or relevant diploma
Description
Experience as a technical support Specialist Experience in ERP (Account - Inventory )Experience in (MS SQL SERVER - MYSQL) IS MUSTExperience IN WINDOWS SERVERRespond to customer queries in a timely and accurate way, via phone, email or chatIdentify customer needs and help customers use specific featuresAnalyze and report product malfunctions (for example, by testing different scenarios or impersonating users)Update our internal databases with information about technical issues and useful discussions with customersMonitor customer complaints on social media and reach out to provide assistanceShare feature requests and effective workarounds with team membersInform customers about new features and functionalitiesFollow up with customers to ensure their technical issues are resolvedGather customer feedback and share with our Product, Sales and Marketing teamsAssist in training junior Customer Support Representatives