✨ AI Summary
The Senior Handing Over / Customer Service Executive will be responsible for coordinating and executing unit handover appointments for residential real estate projects. This includes conducting final inspections, explaining unit specifications, managing snagging and de-snagging activities with various teams, and ensuring all contractual requirements are met before handover. The role also involves preparing and managing handover documentation, obtaining client signatures, and maintaining accurate records in CRM/ERP systems. A key aspect is ensuring a positive customer experience and representing the company professionally throughout the process.
Ideal candidates will possess a Bachelor’s degree in a relevant field and have 5-7 years of experience in real estate, customer service, or construction, with a specific focus on project handover and client-facing roles in property development. Strong skills in real estate processes, customer service, project management, construction knowledge, client relations, problem-solving, communication, negotiation, documentation, and quality assurance are required. This is an experienced-level, on-site, full-time position in Cairo, Egypt, requiring independence and a commitment to process improvement.
Requirements
Bachelor’s degree in Business Administration, Information Systems, Marketing, or a related field.Required Skills:Real estate expertise: Proven track record in the real estate sector, particularly with residential projects.Handing over procedures: Extensive experience in managing and executing property handover processes.Exceptional customer service: A natural ability to build rapport, resolve issues, and ensure client satisfaction.Strong project management capabilities: Ability to coordinate multiple tasks, stakeholders, and deadlines effectively.Construction knowledge: Understanding of building processes, quality standards, and common snags.Client relations: Demonstrated ability to maintain positive and professional relationships with clients.Problem-solving prowess: Proactive and effective in identifying and resolving issues that arise during handover.Outstanding communication skills: Clear, concise, and empathetic communication, both written and verbal.Negotiation abilities: Skillful in mediating and finding agreeable solutions.Meticulous documentation: Proficiency in managing and organizing all relevant paperwork.Commitment to quality assurance: A keen eye for detail and dedication to maintaining high standards.Experience Requirements:A minimum of 5-7 years of progressive experience in real estate, customer service, or construction roles with a focus on project handover.Demonstrated experience in a client-facing role within the property development sector.Career Level Expectations:This role is tailored for an Experienced professional who is ready to take on significant responsibility and leadership within the handover process.We seek a candidate who can operate independently to improve our processes.
Description
· Coordinate and schedule unit handover appointments with clients in accordance with project timelines.· Conduct final unit inspections with clients and explain unit specifications, finishes, and utilities, handle client inquiries during the handover phase professionally and promptly.· Coordinate snagging and de-snagging activities with Construction, Quality, and Technical teams.· Record client observations and snag lists, follow up on corrective actions, and ensure closure before final acceptance.· Verify completion of contractual requirements, including payments and approvals, prior to handover.· Ensure units are delivered in compliance with approved drawings, specifications, and quality standards.· Prepare, issue, and manage handover documentation including handover forms, unit manuals, warranties, and keys.· Obtain client signatures on handover and acceptance documents.· Coordinate with customer service to ensure smooth transition to post-handover support when applicable.· Maintain accurate handover records and update CRM/ERP systems accordingly.· Support management with reports on handover status, pending issues, and customer feedback· Escalate unresolved issues or delays to management and track resolution.· Ensure a positive customer experience and represent the company professionally during all client interactions.