Requirements
The ideal candidate will have a passion for hospitality, act with integrity, demonstrate leadership, teamwork, and ownership. They should be able to answer calls promptly, take orders with care and accuracy, master menu details, upsell offerings, and process payments accurately. Familiarity with Point-of-Sale systems is required.
Description
Job DescriptionExceptional Hospitality Starts with YouPicture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! As a Room Service Order Taker, you're not just processing in-room dining orders – you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.ResponsibilitiesHere's what you'll do during a typical day:Delight our guests: Bring an upbeat and friendly attitude to all guest interactions and proactively look for ways to make their experience specialAnswer calls promptly: Respond to Room Service telephones and guest requests in a friendly, timely, and efficient mannerTake orders with care: Capture food and beverage orders and input them into the point-of-sale system without errors – attention to detail is key!Master the menu: Learn the details of all menu items, promotions, and specials so you can help guests and answer their questions with confidenceUpsell Offerings: Suggest and promote food and beverage items such as sides, desserts, drinks, and special promotionsProcess payments with accuracy: Reconcile checks, including verifying check totals and gratuity disbursement, and handle cash according to accounting guidelinesQualificationsWhat It Takes to Make the StayAt Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team MemberA passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.About UsJoin an Award-Winning Workplace CultureAt Hilton, we don't just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.Curious about life at Hilton Explore our Careers Blog to see why we're more than a great place to stay—we're a great place to work.