Requirements
Requires secondary education (A level or equivalent). Responsibilities include delivering excellent customer service at the front desk, handling member communications, maintaining cleanliness and adherence to SOPs, managing member information and payments, handling escalations, and ensuring secure cash handling and timely reporting. The role involves using club systems (e.g., MF/Members First), following health and safety responsibilities, and supporting club operations to maintain a high level of member satisfaction.
Description
As a Front of House Receptionist at Fitness First, you will play a crucial role in creating a positive and welcoming experience for our members and guests. In addition to handling all front desk responsibilities, you will be responsible for managing minor escalations, addressing challenging customer situations, and ensuring that all interactions at the front desk are handled with professionalism and care.