✨ AI Summary
Front of House Receptionist at Fitness First is responsible for delivering exceptional customer service to club visitors, managing the front desk operations, handling member inquiries, and ensuring smooth daily club operations. The role requires staying informed on club rules, promotions, and events, processing membership applications and payments, and maintaining professional communication across channels. The candidate must adhere to SOPs, maintain front desk cleanliness, manage cash and arteriors, and support member journey initiatives to drive satisfaction and NPS, while ensuring timely attendance and proper health and safety compliance.
Requirements
The role requires secondary education (A levels or equivalent) with a focus on delivering excellent customer service at the front desk, managing member interactions, and maintaining club operations per SOPs. The candidate should be able to handle cash/collections, answer inquiries across channels, maintain cleanliness and organization of the front desk, and be vigilant about membership processing and guest access. Strong communication, prompt attendance, and the ability to follow policies and health & safety responsibilities are essential.
Description
As a Front of House Receptionist at Fitness First, you will play a crucial role in creating a positive and welcoming experience for our members and guests. In addition to handling all front desk responsibilities, you will be responsible for managing minor escalations, addressing challenging customer situations, and ensuring that all interactions at the front desk are handled with professionalism and care.