Requirements
The role requires a Bachelor's degree in Information Technology or Computer Science with 3 to 5 years of relevant experience in digital transformation, agile technology solutions, project management, and stakeholder management.
Description
Job description / Role
Job Type
Full Time
Job Location
UAE
Nationality
Any Nationality
Salary
Not Specified
Gender
Not Specified
Arabic Fluency
Not Specified
Job Function
General Management
Company Industry
Software & Internet Services
Job purpose
Overall responsibility for the delivery of multiple agile technology solutions across a number of large programs and agile teams, by ensuring consistency in delivery approach through the PMO and Scrum Masters, and by growing capability in people.
Key activities, responsibility & accountability
Digital transformation
Responsibilities and accountabilities:
Establish and improve online customer experience and a more effective digital product range through delivering multiple technological solutions across a number of programs and agile approaches.
Lead customer outreach initiatives to ensure service quality meets and exceeds expectations.
Provide feedback and reports to Teslam senior management in all digital transformation aspects.
Support and collaborate with internal stakeholders to ensure Teslam Division is communicated.
Accountable for the effective resource planning, management, reporting and coordination of projects/initiatives to deliver change in line with availability and business requirements.
Develop ongoing plans for delivery activities and manage allocated resources to ensure that the support team delivers to committed tasks.
Stakeholder management
Responsibilities and accountabilities:
Coordinate with site stakeholders to ensure the proper response to external stakeholders’ requests.
Act as a central point of contact and support for institution and protocol relations between ENEC and its subsidiaries and build strong relations with them.
Serve as a liaison between Teslam team and the enterprise.
Manage relationships with third party digital delivery partners whenever required.
Digital consulting / client leadership
Responsibilities and accountabilities:
Assist as an expert digital consultant leading business transformation/product strategies and roadmaps.
Be well informed of current and emerging trends, unique opportunities and challenges of upcoming technologies and how it affects Teslam customer service experiences.
Align with Teslam management to develop/support plans and strategies for delivery, growth, and customer satisfaction.
Help with digital strategies and program roadmaps, and work with IT team and third parties to deliver the roadmap initiatives.
Digital solution delivery
Responsibilities and accountabilities:
Responsible for shaping digital solutions and properly scoping/pricing engagements, establishing optimal operating models and project team organization, and leading the transition from the sales process to the delivery phase.
Understand the full end-to-end product cycle, from product vision/strategy, user experience design through development and release. Work closely with project/program management to ensure successful delivery through an integrated delivery model.
Orchestrate digital/business transformation and product solutions, strategic roadmaps, data-driven experience design, platform implementation, and continuous improvement/optimization programs.
Driving growth
Responsibilities and accountabilities:
Drive digital growth by increasing the digital services in Teslam service portfolio.
Align with Teslam goals and objectives, support Teslam financial goals by achieving digital revenue targets.
Professional certifications
Qualifications
Bachelor’s degree in information technology/computer science
Experience
3 to 5 years of relevant experience.
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