✨ AI Summary
This role involves processing counter transactions accurately and efficiently, managing customer expectations, and ensuring zero risk of cash differences. The Teller will be responsible for being vigilant against fraud and risks, investigating any cash discrepancies, and adhering to policies to maintain an acceptable audit rating. Key skills include knowledge of financial instruments handled at the counter, customer service, ability to work under pressure, attention to detail, vigilance, and good communication and interpersonal skills. A minimum of 1-3 years of experience in cash handling is required.
Requirements
Process all counter transactions accurately and swiftly in accordance with laid down procedures. Manage customer expectations, ensure zero risk of cash differences, and be vigilant for frauds and risks. Requires 1-3 years of experience in cash handling, knowledge of financial transaction processes, good customer service, and strong communication skills.
Description
Key Result Areas. Process all counter transactions accurately and swiftly in accordance with the laid down procedures. Strive towards reducing wait time and serve time by efficient processing of all transactions. Strive towards managing customer expectation for each interaction. Ensure zero risk of cash differences by diligently, accurately and attentively processing all cash transactions as well as ensuring accurate delivery of cash to customers at all times. Be vigilant and alert on any possible frauds ad risks. Provide continuous feedback and seek guidance and assistance and approval from direct supervisor on any irregular / or suspicious transaction. Ensure cash shortages and excesses both at counter and ATM are at zero. Investigate thoroughly any differences in balancing and reconciliation of cash and other security items by following the standard process of checking / scrutiny / investigation. Adhere to all policies and processes to ensure an acceptable risk rating of the counter area by Audit.Knowledge, Skills & Experience Knowledge of all instruments handled at counter. Good customer service skills. Ability to work under pressure. Should be detail oriented, quick with numbers, very vigilant. Ability to handle routine work with the same enthusiasm and vigour. Processes related to financial transactions. Possess good communication and interpersonal skills. 1-3 years of experience in handling cash related functionProcess all counter transactions accurately and swiftly and in accordance with the laid down procedures.Strive towards reducing wait time and serve time by efficient processing of all transactions.Strive towards managing customer expectation for each interaction.Ensure zero risk of cash differences by diligently, accurately and attentively processing all cash transactions as well as ensuring accurate delivery of cash to customers at all times.Be vigilant and alert on any possible frauds and risks.Provide continuous feedback and seek guidance and assistance and approval from direct supervisor on any irregular / or suspicious transaction.Ensure cash shortages and excesses both at counter and ATM are at zero.Investigate thoroughly any differences in balancing and reconciliation of cash and other security items by following the standard process of checking / scrutiny / investigation.Adhere to all policies and processes to ensure an acceptable risk rating of the counter area by Audit.Knowledge of all instruments handled at the counter.Good customer service skills.Ability to handle pressure.Should be detail oriented, quick with numbers, very vigilant.Ability to handle routine work with the same enthusiasm and vigour.Processes related to financial transactions.Possess good communication and interpersonal skills.1-3 years of experience in handling cash related function.