Key Result Areas.
· Process all counter transactions accurately and swiftly in accordance with the laid down procedures.
· Strive towards reducing wait time and serve time by efficient processing of all transactions.
· Strive towards managing customer expectation for each interaction.
· Ensure zero risk of cash differences by diligently, accurately and attentively processing all cash transactions as well as ensuring accurate delivery of cash to customers at all times.
· Be vigilant and alert on any possible frauds ad risks.
· Provide continuous feedback and seek guidance and assistance and approval from direct supervisor on any irregular / or suspicious transaction.
· Ensure cash shortages and excesses both at counter and ATM are at zero.
· Investigate thoroughly any differences in balancing and reconciliation of cash and other security items by following the standard process of checking / scrutiny / investigation.
· Adhere to all policies and processes to ensure an acceptable risk rating of the counter area by Audit.
Knowledge, Skills & Experience
· Knowledge of all instruments handled at counter.
· Good customer service skills.
· Ability to work under pressure.
· Should be detail oriented, quick with numbers, very vigilant.
· Ability to handle routine work with the same enthusiasm and vigour.
· Processes related to financial transactions.
· Possess good communication and interpersonal skills.
· 1-3 years of experience in handling cash related function