Falahly is an AI-powered job matching platform for the MENA (Middle East and North Africa) region. It uses vector embeddings and skill ontology matching to connect job seekers with relevant positions in UAE, Saudi Arabia, Egypt, Qatar, Kuwait, Bahrain, and beyond.

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Falahly analyzes your CV using AI to extract skills, experience level, and career trajectory. It then matches your profile against 50,000+ active job listings using semantic vector similarity and an ontology-aware skill matching system — going beyond keyword matching to understand what you actually know.

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Employers can post jobs and access Falahly's candidate database through the Employer portal at https://falahly.com/employers. Contact us at support@falahly.com for enterprise plans and bulk posting options.

Team Leader.Injaz-RBG-DBC PL Fulfillment.Retail Banking Group

🏢 mashreq

📍 United Arab EmiratesFull-timeOn-site

📅 Posted: 3d ago🔄 Updated: 3d ago

CV%

✨ AI Summary

MashreqBank is seeking a Team Leader for the PL Fulfillment Telesales Unit within the Retail Banking Group. The primary purpose of this role is to manage a team of Telesales Agents, ensuring sales targets are met through effective telesales strategies and objectives. The Team Leader will be responsible for maintaining service standards, monitoring performance, and driving productivity and efficiency. Key responsibilities include delivering sales leads targets, minimizing unqualified leads, executing projects, building value propositions, liaising with sales and product teams, and optimizing cost efficiency. The role also involves call monitoring, coaching, performance evaluation, recruitment, training, and designing effective sales scripts. The Team Leader will operate within a tele-sales environment, interacting with various stakeholders and making decisions on strategy, processes, and team development.

Required Skills

Soft Skills & Professional Competencies

○People Management○Creative Thinking○Calm Under Pressure○Presentation Skills○Collaboration○Analytical Skills○Flexibility

Business, Sales & Management

○Real Estate Sales○Customer Focus

Other

○result driven○versatility

Productivity & Workplace Tools

○Computer Skills

Requirements

University Graduate with excellent people management skills. Requires 3-5 years of experience in a similar work environment in a supervisory position, with at least 3 years managing people. Preferably has a practical marketing background, strong sales and customer focus, and the ability to think creatively and work under pressure. Must have excellent presentation skills, be a good team player with a result-driven attitude, business sensitivity, analytical and computer skills, and be adaptable and versatile.

Description

MashreqBank

JOB DESCRIPTION

1	Job Title Team Leader – PL Fulfilment	Department Telesales Unit
	Direct Supervisor Head of SSDM	Job Number RBG--128
2	Job Purpose
	To manage the team of Telesales Agents and ensure that all telesales activities are directed to meeting sales targets. To develop and implement telesales strategies and objectives as well as set challenging sales target and ensure that these targets are achieved. To maintain service standards and monitor, evaluate and measure performances to achieve top productivity and efficiency from systems as well as human resources.



4	Key Result Areas
	Responsible for delivery by the team of sales leads targets. To ensure that number of unqualified leads are below 3% Ensure efficient execution of projects, which entails holding short-term workshops for setting goals, game plans, identify dominant buying motives. Building value propositions around dominant buying motives, examine obstacles, review sales approach / tactics used and identify winning strategies. Liaise with Sales Manager & Product for calling programs and adequate lists. Schedule projects to generate sales leads and accurately plan for capacity to enable consistent sales conversion level. Generate competitive knowledge and create benchmarking standards for the team. Measure and improve cost efficiency of Telesales by optimal utilization of resources. Plan and recommend technology support and requirements to increase automation, streamline processes and improve productivity of the Telesales agents. Design performance measurement metrics, evaluate and action. Call monitoring, coaching and feedback of Telesales agents. Develop and conduct quizzes to evaluate product knowledge, assess results and flow with coaching and counseling. Select, recruit, train, certify and deploy Telesales Agents. Design scripts for effective product presentation for different products in related different campaigns. Ensuring smooth operations of job flows by having adequate lists, sufficient staff and assigning exact jobs. Continually revise ideas, approaches in response to different calling lists and understanding prioritizing the incoming jobs.
5	Operating Environment, Framework and Boundaries, Working Relationships
	Operate in a Tele-Sales environment. Interaction with Product Managers, Operation Managers, Local Market Managers and Inbound Management for action and follow up.
6	Problem Solving
	Recommendations to management for process improvement through root cause analysis of problems and recommendations for product / process / procedural changes. Real-time crisis management, ownership and problem resolution. Resolve working issues within the team as well as between telesales and other units. Resolve customer related issues.
7	Decision Making Authority & Responsibility
	Responsible for making decisions on telesales strategy, processes and training requirements for team members. Conducting appraisal performance / MBO reviews for the team. Position quota decisions on lead generation and adjustments to accommodate employee illness, vacation and holidays. Required to make decisions on work shifts, break scheduling and leave applications. Required to make decisions on any matters relating to improving leads generation and customer satisfaction.
8	Knowledge, Skills and Experience
	University Graduate. Excellent people management skills. 3-5 years experience in similar work environment in supervisory position (at least 3 years in managing people). Preferably has a practical marketing background. Has strong Sales and customer focus and ability to think creatively and work under pressure. Excellent presentation skills. Good team player with result driven attitude. Business sensitive. Has analytical and computer skills. Adaptable and versatile.