Requirements
This role requires achieving monthly sales targets for credit card acquisition and balance building through direct sales channels. The Team Leader will be responsible for effective lead management, driving team productivity by setting performance goals and monitoring activity, and developing impactful sales pitches and objection-handling techniques. Additionally, the role involves team coaching, ensuring compliance and quality in sales activities, performance analysis, and recruitment and training of direct sales agents.
Description
Key Responsibilities:- Achieve Sales Targets: Deliver monthly credit card acquisition and balance-building goals through direct sales channels.- Lead Management: Ensure effective utilization of leads, monitor allocation, and implement customer engagement strategies.- Drive Productivity: Set clear performance goals for the team, track daily activity, and monitor conversion rates.- Sales Effectiveness: Develop impactful sales pitches and objection-handling techniques to maximize customer acquisition.- Team Coaching: Mentor and motivate the sales team, providing structured feedback and support to improve performance.- Compliance & Quality: Ensure all sales activities adhere to regulatory and compliance standards while maintaining high service quality.- Performance Analysis: Review sales reports and KPIs to identify gaps, opportunities, and areas for improvement.- Recruitment & Training: Hire, train, and certify direct sales agents, building a high-performing team with low attrition.- Collaboration: Work closely with Sales Strategy and Product teams to align field activities with business objectives.- Continuous Improvement: Adapt sales strategies based on market trends, customer insights, and competitive positioning.