Requirements
The role requires experience in Social Insurance operations and relevant local laws, along with HR Shared Services process and SLA management experience (0-2 years). Experience with service management and ticket management systems, as well as technical/functional skills and knowledge of HR tools and interfaces are also necessary. A strong process orientation and focus on continuous improvement are essential.
Description
OverviewThe HR Operations Coordinator SI will act as a single point of contact with Social insurance Service provider and will be responsible for amdninstring Social Insurance processes and transactions to be completed for the respective process based on the agreed service catalog and SLAs under direct supervision of the manager. The job incumbent is also responsible for building and tracking the SI budget and spend.The job incumbent will own the Contracts and Probation Period processes including the supervision of the RPA responsible for administering these processes.The role requires strong process orientation and SLA adherence experience.ResponsibilitiesDeliver services at the defined at the SLAs/KPIs and drive operational efficiency and continuous improvementEnsure a consistent and high level of customer service and operational excellence that will ensure transactions are resolved efficiently and in full compliance with relevant legal, company and process requirementsPartner with team to execute plans to improve customer satisfaction with a focus on processesRepresent technical, functional and customer perspective when taking decisions: Database requirements, integration of systems, internal clients and the broader shared services organizationAct as a single point of contact with the Social Insurance Service providerAudit Contracts and Probation Period Renewal RPA and report and resolve errors that ariseEnsure that the required reports for RPA operation are uploaded periodically.Take necessary action in case of RPA operation failure.Sending any contracts and probation periods that were not sent by the bot to prevent the process from being disruptedGenerate reports for the renewal process and the probation period to follow up on the botReviewing contracts sent from LBS and making sure the data is correct and send it to the archiveSend the contract status updates to HR Systems Data Management team to reflect the updates on myHR.Finalizing company employee requests on myServices and closing in coordination with the service provider within the SLAsCreate a record to follow up on business with the service provider, including delivery, receipt, and dispatch on the agreed datesSave all contract renewal approvals and the probationary period and save them to MicrosoftCommunicating with business partners and explaining the steps for implementing the process to renew contracts and the probation period to simplify the proceduresCoordinate the delivery of Social Insurance documents (Forms 1/2/6) to the Social Insurance service provider and track the registration of the formsAssistance in issuing and following up the issuance of Foundation Certificates, Pepsi and Chipsy, and ending any problems related toProcess the requests of any internal or external SI auditsAssistance in the disbursement of pensions for qualified retired persons and cases of the deceased, and making a record and follow-up reports for theSupporting the archive by receiving and reviewing data and documents for new appointments and departuresCorrecting the data that appears by reviewing the files and sending them to the system team for correctionPreparing all the required samples of files or documents to respond to the inspection, whether externally / internally / governmentallyPreparing and sending the documents and data required for early retirement (MO) cases, reviewing them, and making a PDF for each filePreparing and reviewing samples sent by the tax administration team and making a PDF file for each filePreparing the required samples (new employees & leaving the service), reviewing them, making a PDF for each file, and sending it to my direct manager with the sample position and discussing it according to the required standards and quality. KPMG/GCSReviewing the data of new appointments and exiting the service monthly. In the event of errors between the documents and the system, they will be sent to the system team for correction directly. Data integrityReview documents in new hire files and employee documents. Exit from service. If there are deficiencies in the documents, a report is sent every week to the LBS reinforcement team.Preparing and reviewing samples sent by the tax administration team, making a PDF for each file, following up on the movement of files between sites, archives, and information on savingsPreparing all required samples from the sites, whether files or documents, to respond to the inspection of insurance offices and labor offices before the end of the time period granted by the inspectionPreparing and reviewing all samples required by the region's supervisor (service files - notifications of penalties, if any, for employees affiliated with the site) and sending to the site before the working day of the human rights inspectionFollow-up on cases of work injuries, handing them over, preparing their files, following up on the results of these injuries, and disbursing the injured's entitlementsHandle and respond to Emplyees Social insurance complaints, inquiries and escalationsCalculating, preparing and transferring all the amounts necessary to extract the certificates of the institution at the company level and to finish its work on AquilaPreparing the emergency aid budget, calculating and following up the transfer of emergency aid checks اCalculation and follow-up of the service fund checks extraction and delivery to the labor office Follow up and calculate the payment of the external service provider's dues, pay all his bills or other insurance payments, and impose fines on him, if any Establishing and following up the files of the medical committees, presenting them to the quinquennial committees, and following up on the implementation of the decisions of these committeesQualificationsSocial Insurance operations experience and the relevant local lawsHR Shared Services process and SLA management experience: 0 - 2 yearsService management and ticket management system experienceCustomer orientationProcess management and continuous improvement with a focus on optimization and productivityTechnical / Functional Skills & Knowledge of HR Tools and Interfaces