Description
Location: Saudi Arabia, JeddahTemp- 6 MonthPosition Summary:The role is responsible for managing end-to-end customs clearance, shipment coordination, documentation control, broker management, authority follow-up, warehouse coordination, and operational reporting to ensure smooth import/export clearance, timely, goods receipt, compliance with regulatory requirements, and continuous improvement of shipment lead time and service performance.Key Responsibilities1. Shipment Management & Daily Operations Monitor and extract new shipments from internal platforms such as DBS, M&M, and in-transit email updates on a daily basis. Assign shipment categories and share required shipment details with the relevant clearing agents. Send pre-arrival notifications to warehouse teams across all DCs to ensure readiness for inbound shipments. Track shipment arrival status with warehouse teams and brokers to ensure shipments are received, arrived, and goods-receipted correctly. Check and share air and road shipment emails, including required shipping documents such as packing lists and sea waybills when needed. Perform daily checks through FASAH reports to confirm shipment clearance status and readiness for sale. Follow up with warehouse teams on shipments under Q-block status and review related reports such as Iqbal Report. 2. SFDA, Quality & Compliance Coordination Verify SFDA shipment status to determine whether items are released, under review, or require further action. Ensure warehouse teams receive items under Q-block status when SFDA release is still pending. Coordinate with SFDA inspectors and provide warehouse location details for sample collection when required. Follow up on lab test payments by ensuring brokers share proof of payment for required laboratory tests. Manage shipment-related quality issues such as rusted or damaged containers by coordinating with shipping lines, quality teams, IMS, and brokers. 3. Documentation, Tracking & ReportingUpdate sea shipment tracker files and PO sheets with new shipment details. Maintain and update the daily SFDA tracking sheet with new shipments and status updates. Review daily DOR operation sheets per broker to track shipment progress and pending actions. Update container tracking sheets based on cleared shipments and actual operational status. Update transportation tracking files shared with brokers and follow up on broker actions. Update the delivery plan report with new shipments and refresh the daily delivery plan schedule. Conduct daily health checks on in-yard container reports to maintain clean records and support zero in-yard container targets. 4. Communication & Stakeholder CoordinationFollow up with IMS teams regarding missing documents required for customs clearance. Ensure brokers receive the required documents in advance to complete virtual requests and clearance activities on time. Coordinate with Tax, RSA, Finance, Warehouse, IMS, DSP, Quality, and broker teams to resolve operational blockers. Maintain regular communication with clearing agents to monitor shipment status, pending documents, delivery plans, and operational performance. 5. Broker & Performance ManagementMonitor clearing agent delivery and operational performance on a daily basis. Lead daily DOR meetings with clearing agents to review shipment status, pending actions, and operational issues. Participate in OPC calls to review missing documents, shipment KPIs, and clearance performance. Conduct monthly face-to-face broker performance review meetings. Track and review lead time KPIs, demurrage, detention, and clearance-related delays.6. Export & Cross-OPC CoordinationCoordinate export shipments from Saudi warehouses to other OPCs. Follow up on export documentation, shipment readiness, and broker support requirements. Support cross-market shipment coordination by ensuring documents, clearance requirements, and timelines are aligned. 7. Financial Coordination & Payment Follow-upCoordinate with the finance team to close open purchase orders and resolve GR/IR pending items. Raise payment tickets and follow the required payment workflow, including sign-off, scanning, upload to NBS, SharePoint updates, tracker updates, email follow-up, and closure monitoring. Follow up on broker-related payments, freight invoices, lab test payments, and other clearance-related financial requirements.Requirements:Minimum 2 years of experience in customs clearance or supply chainBachelor Degree in Business or any other related fieldExcellent communication skillsVery good in excelPrevious experience with SAP system is preferred