Requirements
The candidate must have at least 1 year of experience in the hospitality industry and fluency in Arabic. Proficiency in reservation systems and basic computer applications is required, along with strong customer service, communication, attention to detail, and organizational skills. Experience with Opera or a related system, as well as interpersonal and problem-solving abilities, are a plus.
Description
Job description / Role
Job Type
Full Time
Job Location
Abu Dhabi, UAE
Nationality
Any Nationality
Salary
Not Specified
Gender
Not Specified
Arabic Fluency
Not Specified
Job Function
Customer Service
Company Industry
Travel, Hotel & Tourism
Company description
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist® and let your heart guide you in this world where life beats faster.
Job description
We are seeking a Reservation Agent to join our team at Novotel & Ibis Gate Hotels Abu Dhabi. The candidate will serve as the primary point of contact for guests, ensuring a professional experience from the initial reservation process.
Deliver professional and efficient customer service to all guests
Manage incoming calls, emails, and online reservation requests with utmost professionalism
Optimize revenue through strategic recommendation of additional services and amenities
Provide comprehensive information about our property, facilities, and accommodate special requests
Ensure accurate processing of reservations, including correct recording of all guest details and preferences
Coordinate with other departments to fulfill guest requests and address any concerns
Maintain current knowledge of promotions, rates, and availability to provide precise information
Demonstrate thorough understanding of the property's policies, procedures, and services
Address guest inquiries and complaints promptly and professionally
Contribute to the achievement of team objectives and uphold high standards of service
Qualifications
At least 1 year of experience in the same field in the hospitality industry
Fluency in Arabic; additional languages are a plus
Exceptional customer service skills with a guest-focused personality
Excellent verbal and written communication abilities
Strong attention to detail and organizational skills
Proficiency in reservation systems and basic computer applications
Ability to multi-task and work efficiently in a fast-paced environment
Team player with a positive attitude and willingness to learn
Additional information
Experience is an asset
Prior experience working with Opera or a related system
Strong interpersonal and problem-solving abilities
Fluency in English and Arabic languages will be a plus
About the Company
A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.
We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels' more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.
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