✨ AI Summary
As a Guest Service Agent, you will be responsible for providing professional, friendly, and engaging service to ensure guests have a memorable stay. Key responsibilities include welcoming and checking in guests, processing check-outs, selling rooms to walk-ins, managing cash and foreign currencies, and collaborating with other departments. You will also maintain guest privacy and demonstrate a complete understanding of hotel policies and service standards.
Ideal candidates will have a degree in hospitality, previous Front Office experience in a hotel, excellent English communication skills, and knowledge of an additional language. Strong interpersonal and problem-solving abilities, computer literacy, and familiarity with Opera are also important. The role requires a customer-driven, proactive, and outgoing personality, with the ability to work well under pressure and as part of a multi-cultural team.
Requirements
A degree in hospitality with previous experience in a hotel's Front Office Department is required. Excellent written and verbal English communication skills, knowledge of an additional language, and strong interpersonal and problem-solving abilities are essential. Computer literacy and prior experience with Opera are advantageous.
Description
Job DescriptionWe are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.As a Guest Service Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as- Offer consistently professional, friendly, warm and engaging service Give a warm welcome and check in guests taking into account the established SOPs Check out of departing guest in accordance with the established standards Sell rooms to walk-in guests and be responsible for all pro-active and day-to-day facilities issues Responsible for cash inventory, cashing cheques and bills of exchange in foreign currencies for hotel guest in accordance with the credit policy Corporate with colleagues from all departments, in particular Housekeeping, Finance and Reservation Ensure that the Guest Service Desk is manned, operationally prepared and stocked at all times in order to be available for guests as a point of contact Maintain the privacy of all guests by ensuring that no details of the guests are disclosed Demonstrate a complete understanding of the hotel's policies and procedures and service standards and have full knowledge of the hotel facilities and happeningsSkillsEducation, Qualifications & ExperiencesYou should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel. Excellent written and verbal English communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials. Computer literate and previous experiences with Opera are an advantage.Knowledge & CompetenciesThe ideal candidate will be customer driven and an extremely proactive and switched on personality with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies-Understanding the JobTaking ResponsibilityRecognizing DifferencesCustomer FocusAdaptabilityTeamwork