Requirements
Requires key account management experience in freight forwarding/logistics. Must have strong commercial acumen, be a confident communicator capable of leading meetings and influencing stakeholders. Experience with FMCG, retail/consumer, events logistics, temperature-controlled, high-value cargo, or energy sectors is essential. Candidates should be highly organized, responsive, and calm under pressure.
Description
Key Account Manager – Global Freight Forwarding (Dubai/UAE)Multi-million $ strategic accounts | Average client relationship 10+ years | FMCG, Events, Consumer/Retail, Ambient/Chilled, High-Value, EnergyA global freight forwarding company is hiring a Key Account Manager to own and grow a portfolio of long-standing, multi-million dollar accounts (average client relationship 10+ years). You'll be the commercial lead for key customers across FMCG, Events, Consumer/Retail, Ambient & Chilled logistics, High-Value Goods, and Energy.This is a high-trust role: protect the relationship, run senior stakeholder meetings, and drive growth through upsell and cross-sell across air, sea, road, warehousing and value-added solutions.What you'll be doingManage strategic, high-value accounts with complex supply chain requirementsBuild strong relationships with decision-makers (Supply Chain, Logistics, Procurement, Finance)Lead service reviews, QBRs, and commercial meetings with clear agendas and actionsUpsell and cross-sell: new lanes, additional services, warehousing, time-critical, temperature-controlled, insurance, customs, project logisticsCoordinate internally with operations, customer service, pricing, and finance to deliver consistentlyHandle escalations professionally (service issues, delays, claims) and protect the relationshipManage renewals, contracts, rate reviews, and commercial negotiationsMaintain account plans, forecasting, and pipeline visibilityWhat we're looking forKey Account Management experience within freight forwarding/logistics (must-have)Strong commercial capability: you can grow accounts without burning trustConfident communicator who can lead meetings and influence stakeholdersExperience with at least some of: FMCG, retail/consumer, events logistics, temperature-controlled (ambient/chilled), high-value cargo, energyHighly organised, responsive, and calm under pressureWhy this roleGlobal platform + serious account portfolioLong-term client relationships with real room to expand share of walletHigh visibility and measurable commercial impact