✨ AI Summary
The role of Syrians Telesales Representative at iSchool involves contacting potential or existing customers to inform them about the product or service, answering product-related questions, and closing sales. You will enter and update customer data in the database, process orders accurately, and handle grievances to protect the company’s reputation. A proven track record in telesales or customer service, strong English and communication skills, experience with CRM software, and excellent negotiation abilities are required. The position emphasizes meeting sales quotas, maintaining meticulous call and sales records, and collaborating with the field sales team when necessary.
Requirements
Proven experience as telesales representative or other sales/customer service role Proven track record of successfully meeting sales quota preferably over the phone Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems Ability to learn about products and services and describe/explain them to prospects Excellent knowledge of English Excellent communication and interpersonal skills Cool-tempered and able to handle rejection Outstanding negotiation skills with the ability to resolve issues and address complaints High school diploma; BSc/BA will be a plus Responsibilities Contact potential or existing customers to inform them about a product or service using scripts Answer questions about products or the company Ask questions to understand customer requirements and close sales Direct prospects to the field sales team when needed Enter and update customer information in the database Take and process orders in an accurate manner Handle grievances to preserve the company’s reputation Go the “extra mile” to meet sales quota and facilitate future sales Keep records of calls and sales and note useful information
Description
iSchool is an Egyptian EdTech platform providing the latest educational technology for young students, and part of Egypt’s Nahdet Misr Publishing Group, our students from 6 to 18 years old are learning to create careers in fields like computer science, coding, programming, software engineering, artificial intelligence and more.