Description
Candidates should possess strong Debt Collection skills, including negotiation, follow-up, and handling delinquent accounts in a professional and compliant manner.Candidates should possess solid Analytical Skills, with the ability to interpret account data, assess risk, and prioritize cases based on recovery potential.Candidates should possess excellent Customer Service capabilities, demonstrating patience, empathy, and a solutions-focused approach when dealing with clients and account holders.Candidates should possess clear and effective Communication skills, both verbal and written, to explain payment options, policies, and outcomes in an accessible manner.Candidates should possess foundational Finance knowledge to understand billing, payment terms, and the financial impact of delinquent accounts.Relevant qualifications such as a diploma or degree in Business, Finance, Accounting, or a related field are beneficial.Prior experience in collections, banking, or credit control is preferred, along with familiarity with local regulations and ethical collection practices.Strong organizational skills, attention to detail, and the ability to work with targets in a fast-paced environment are important for success in this role.