Requirements
The French Travel Advisor role requires strong customer-focused skills, including the ability to maintain high levels of customer satisfaction and deliver professional customer service. Excellent interpersonal and communication abilities in both French and English are essential, along with experience in travel arrangements and working within a travel agency or similar environment. Proficiency with reservation and CRM systems, along with problem-solving skills and attention to detail, are also necessary.
Description
Company Description FlairsTech is an international, technology-driven Managed Services Provider built on innovation, talent, and excellence. With over 1,000 professionals across five offices, the company supports more than 100 global partners with software development and analytics, digital solutions, business operations, and customer experience services. FlairsTech works closely with customers across North America, Europe, the Middle East, and Africa, acting as an extension of their teams to optimize processes and productivity. The organization places strong emphasis on its people, fostering a collaborative environment where talent and growth are central to its success.Role Description The French Travel Advisor is a full-time, on-site role based in Qesm El Maadi. In this position, the advisor assists French-speaking customers with planning and booking travel arrangements, including flights, accommodations, and related services, while ensuring a smooth and efficient experience. Daily tasks include responding to customer inquiries, providing accurate travel information, recommending suitable options, and handling changes or issues in a timely and professional manner. The role also involves maintaining up-to-date knowledge of travel policies, promotions, and partner offerings, capturing detailed information in the system, and contributing to high customer satisfaction and service quality.QualificationsCustomer-focused skills: ability to maintain high levels of Customer Satisfaction and deliver consistent, professional Customer Service.Interpersonal skills: strong Communication abilities in French and English, both spoken and written, with a clear and empathetic approach.Travel expertise: experience in Travel Arrangements and working within a Travel Agency or similar travel services environment.Additional competencies: strong problem-solving skills, attention to detail, and the ability to work efficiently in a fast-paced, on-site setting.Relevant background: previous experience in customer-facing roles, particularly in tourism or hospitality, and proficiency with reservation and CRM systems.