Requirements
The French Travel Advisor role requires strong customer-focused skills, excellent communication in French and good proficiency in English. Experience with travel arrangements, reservation and CRM systems, and basic computer proficiency is necessary. Previous experience in customer support or tourism is preferred, with relevant education in hospitality, tourism, or business being a plus. The ability to work on-site in Qesm El Maadi and handle shifts is also required.
Description
Company Description FlairsTech is an international, technology-driven Managed Services Provider built on innovation, talent, and excellence. With over 1,000 team members across five offices, the company supports more than 100 global partners in areas such as Software Development & Analytics, Digital Solutions, Business Operations, and Customer Experience. FlairsTech collaborates closely with clients in North America, Europe, the Middle East, and Africa, acting as an extension of their teams to improve processes and productivity. The company's people-centered culture is a core driver of its success, offering an environment where employees can contribute to impactful projects and grow professionally. Candidates joining FlairsTech can expect a dynamic, diverse workplace with a strong focus on quality and client satisfaction.Role Description The French Travel Advisor is a full-time, on-site role based in Qesm El Maadi. This role involves supporting French-speaking customers with travel inquiries, including planning and booking flights, accommodations, and other travel arrangements. The advisor will handle incoming calls, emails, and chat messages, providing accurate information on itineraries, pricing, and travel policies while ensuring a positive customer experience. Daily tasks include resolving issues, processing changes or cancellations, and coordinating with travel partners and internal teams to meet service standards. The role requires maintaining up-to-date knowledge of travel systems, products, and procedures, and adhering to company guidelines and performance metrics.QualificationsStrong customer-focused skills, including Customer Satisfaction and Customer Service.Excellent Communication skills in French, with good proficiency in English.Experience with Travel Arrangements, including booking and modifying itineraries.Background in a Travel Agency or similar travel-related environment is an advantage.Ability to work on-site in Qesm El Maadi and handle shifts when needed.Comfort using reservation and CRM systems, and basic computer proficiency.Attention to detail, problem-solving ability, and resilience in a fast-paced setting.Previous experience in customer support or tourism is preferred; relevant education in hospitality, tourism, or business is a plus.