✨ AI Summary
The Call Centre Agent is responsible for handling customer calls, providing a positive and efficient customer experience, and ensuring high customer satisfaction. Key responsibilities include adhering to schedules, providing accurate information in a friendly tone, creating complaint tickets, updating customer databases, and handling stressed customers. The role also involves escalating cases when necessary.
Candidates should have prior experience in customer service, excellent communication skills in both Arabic and English, and good computer skills. A Bachelor's Degree is required.
Requirements
Candidate Requirements: Prior experience in a customer service role, good communication skills (Arabic and English), and good computer skills. Education: Bachelor's Degree.
Description
Long DescriptionJob SummaryCall Centre Agent is responsible for responding to customer calls and providing a positive, efficient customer experience and ensuring high customer satisfactionJob ResponsibilitiesComply with staffing schedules and break allowancesProvide customers with accurate information at all timesAddress the customers in a friendly tone and provide them with the best experience possible, minimizing customer wait/ hold timeCreate complaint tickets correctly, in adherence with policies and proceduresUpdate the database with the most recent customer informationHandle stressed, angry and confused customers in the most positive way possibleEscalate cases that require intervention by Shift in Charge or Call Centre Manager.Candidate RequirementsPrior experience in a customer service roleGood communication skillsAble to communicate in Arabic and EnglishGood computer skillsEducationBachelor's Degree