✨ AI Summary
The Call Centre Agent is responsible for handling customer calls, providing information, and ensuring a positive customer experience. Key responsibilities include maintaining customer satisfaction, accurately updating databases, handling difficult customers, and escalating issues when necessary. The role requires prior customer service experience, good communication skills in both Arabic and English, and proficiency in computer skills. A diploma or Bachelor's degree is preferred.
Requirements
Prior experience in a customer service role, good communication skills in Arabic and English, and good computer skills are required. A diploma or Bachelor's Degree is preferable.
Description
Job description: Job SummaryCall Centre Agent is responsible for responding to customer calls and providing a positive, efficient customer experience and ensuring high customer satisfaction Job ResponsibilitiesComply with staffing schedules and break allowancesProvide customers with accurate information at all timesAddress the customers in a friendly tone and provide them with the best experience possible, minimizing customer wait/ hold timeCreate complaint tickets correctly, in adherence with policies and proceduresUpdate the database with the most recent customer informationHandle stressed, angry and confused customers in the most positive way possibleEscalate cases that require intervention by Shift in Charge or Call Centre Manager. Candidate RequirementsPrior experience in a customer service roleGood communication skillsAble to communicate in Arabic and EnglishGood computer skills EducationDiploma or Bachelor's Degree preferable