✨ AI Summary
NMC GROUP SERVICES is seeking a Call Center Executive in Sharjah, UAE. This full-time role requires a candidate with 3-5 years of experience in customer service and a Bachelor's degree in Management or any other field. Key responsibilities include managing appointments, handling customer inquiries via phone, performing clerical tasks, and ensuring patient satisfaction. Fluency in Arabic is a must, along with strong problem-solving abilities. The role is within the Medical / Healthcare industry.
Answers telephones and schedules appointments for clinic visit, as required and in accordance with the hospital and departmental policies and procedures.Performs clerical duties as assigned.Assists in training new hires as directed.Makes telephone confirmation for the scheduled appointments, clinic cancellation, rescheduling, and follow up with missed appointments.Accepts assignments as designated by the Call Centre Supervisor.Adheres to the hospital / departmental policies and procedures.Recogn
Description
Answers telephones and schedules appointments for clinic visit, as required and in accordance with the hospital and departmental policies and procedures.Performs clerical duties as assigned.Assists in training new hires as directed.Makes telephone confirmation for the scheduled appointments, clinic cancellation, rescheduling, and follow up with missed appointments.Accepts assignments as designated by the Call Centre Supervisor.Adheres to the hospital / departmental policies and procedures.Recognizes the cultural needs of the patients .ResponsibilitiesAnswers telephones and schedules appointments for clinic visit, as required and in accordance with the hospital and departmental policies and procedures.Performs clerical duties as assigned.Assists in training new hires as directed.Makes telephone confirmation for the scheduled appointments, clinic cancellation, rescheduling, and follow up with missed appointments.Accepts assignments as designated by the Call Centre Supervisor.Adheres to the hospital / departmental policies and procedures.Recognizes the cultural needs of the patients .