Call Center Executive

🏢 NMC
📍 Sharjah, United Arab EmiratesFull-timeRemote
📅 Posted: 1w ago🔄 Updated: 1w ago
CV%
✨ AI Summary
The Call Center Executive will serve as the primary point of contact for patients, delivering exceptional customer service and support. Responsibilities include answering incoming calls promptly and politely, managing multiple phone lines, assisting patients with tasks such as scheduling appointments, providing information on healthcare services, confirming insurance details, and routing calls to appropriate personnel. The role requires maintaining excellent telephone etiquette, meeting departmental KPIs, and liaising with supervisors to enhance patient experience.
Required Skills
Business, Sales & Management
Customer SuccessScheduling
Soft Skills & Professional Competencies
Phone EtiquetteCommunicationProblem SolvingTime Management
Requirements
Minimum 1 year experience as a contact center agent in a patient focused environment and operation of multi-line switchboard system.
Description

You will be the first point of contact for our patients, providing them with exceptional customer service and support. Ensuring calls to and from the hospital are attended promptly, politely and to the entire satisfaction of the patient.
Answering incoming calls, managing multiple lines simultaneously, and help patients with various tasks. Those may include scheduling appointments, providing information about healthcare services, confirming insurance details, and routing calls to appropriate healthcare personnel

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🎯 Overalli74%
⚡ Skillsi85%
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Ontology Match: 85.0
Matched:✓ Requirements Matching✓ Ontology Skills Mapping
📜 Eligibilityi49%
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Local: 19600%
🏗️ Career Fiti91%
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Seniority: 91.0
📋 Requirementsi67%
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Domain: 67.0
🔥 Motivationi78%
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Title Fit: 78.00